Subprocessors
Draft. This document is published for review and is not yet in force. Details in square brackets are still to be completed, and the text has not yet been reviewed by a lawyer. Questions to support@boldagents.co.
A subprocessor is a third party that processes personal data on our behalf so that we can run the Service. This page lists them, what each one does, and where it is. It is Annex III to the Data Processing Addendum. We give at least 30 days’ notice by email before adding or replacing one.
Subprocessors we use
| Provider | What it does | Location |
|---|---|---|
| [Hosting provider and region] | Hosts the application, the database and backups for the Bold Agent Kit platform and this website. | [Hosting provider and region] |
| [Payment processor] | Takes subscription payments. Holds billing details; we never see full card numbers. | [Location] |
| Google (Google Analytics) | Counts visits and page views on the website. Sets analytics cookies. | United States and EU |
| Resend | Delivers the email notification when someone sends the form on the Hire us page. Carries the sender’s name, email and message. | United States |
Providers you connect, on your own accounts
These are not our subprocessors. You hold the account, you agree to their terms, and the Service sends data to them only because you configured it to. They are listed so the whole picture is on one page.
| Category | Providers | What they receive |
|---|---|---|
| AI model | OpenAI, Anthropic, Google Gemini, xAI, Mistral, DeepSeek, GLM, Kimi, Qwen, MiniMax, Groq, Together, Fireworks, OpenRouter, Ollama, or any OpenAI-compatible endpoint you host | The conversation and the knowledge base material needed to write a reply, on your key. |
| Your mailbox provider (Gmail, Outlook, or any SMTP/IMAP host) | The emails your agent sends and receives. | |
| Text messages | Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend | The texts your agent sends and receives, and the numbers involved. |
| Phone calls | Twilio; transcription by Google or Deepgram; voices by Google, Amazon Polly, ElevenLabs or Fish Audio | Call audio, transcripts and the numbers involved. |
| Social DMs | Meta (Messenger, Instagram, WhatsApp), Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X | The direct messages your agent sends and receives on that platform. |
| Calendars | Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments, HubSpot Meetings | Free slots read, and the bookings your agent makes. |
| CRM and commerce | HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace | Contact and order records read, and notes and outcomes written back. |
Changes
The date at the top of this page is the date of the current list. To be told about changes by email, write to support@boldagents.co from the address on your account.
Related documents. Terms of Service · Privacy Policy · Data Processing Addendum · Acceptable Use Policy