Bold Agent Kit
The Bold Agent Kit blog

Answering leads, and everything that gets in the way

Notes on follow-up, deliverability and what actually happens to an enquiry between arriving and being answered.

15 October 2026 · 7 min

Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI

New research from Bold Agent Kit finds that human receptionists delivered approximately four times stronger inbound intake conversion performance, despite AI answering more calls.