An AI receptionist that answers your phone in real time on your own Twilio number, tells the caller your hours, prices and availability from the data points you gave it, offers real open slots from your calendar and books the one they pick before they hang up. It texts on the same number, and every call leaves a recording and a transcript in your inbox.
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Calls run on your own Twilio number, with a separate switch for answering and for dialling, so the receptionist can pick up every inbound call without ever placing one. The agent hears and speaks in real time, using the fastest model your provider offers so it does not leave silences, and answers from the same knowledge base it uses on every other channel: your hours, your prices, your services, your address, what to bring.
Transcription comes from Google, or from Deepgram on your own key. Every call ends with the recording and the transcript in your inbox, tagged as a call, with the caller's number attached to their contact record, so the next time they ring, text or email, the receptionist already knows them and so do you.
The same number that answers calls answers texts. Text messaging runs through Twilio, or through Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird or ClickSend if you keep texts on a different carrier, and the receptionist replies from the same knowledge base, with the same hours, prices and availability it gives on a call.
A text that says "can I get in Thursday?" is answered with real open slots, and the one they pick is written to the calendar and confirmed in the reply. A reply of STOP is honoured on every channel at once. The text thread and the call transcript from the same person sit on one contact record, so nobody is asked for their name twice.
One line of script puts a chat widget on your site in your colour, with your image and a greeting you wrote, and the receptionist answers there from the same material. Messenger, Instagram, WhatsApp and eight other DM platforms connect with your own app credentials. The visitor who asks "are you open Saturday?" on the site gets exactly the answer the caller got.
When a chat is worth keeping it asks for an email address, which ties the visitor to the rest of their history. Auto-reply is a separate switch per channel, so a receptionist can start on the phone alone and take on the website and the DMs later, or the other way round.
Every call arrives in the inbox with its recording and transcript, tagged as a call, next to the texts, chats and DMs, newest first. Filter to a single number or a single agent. One row per person shows every call, text, visit and booking for that caller in order, months apart if need be, so "did they ring before?" has an answer.
The dashboard counts people, not minutes: how many the receptionist spoke to, how many replied, how many booked or converted, and the value won against a goal you set with a dollar figure. A breakdown by channel shows whether it is the phone or the website that fills the diary.
The phone is where the business arrives. It is also the thing that rings in the middle of a job, during a consultation, while the one person who answers it is at lunch, and at 7pm on a Friday when nobody is there at all. The caller who gets voicemail rings the next number on the list. Most businesses know this, and most of them still miss calls every day, because answering the phone properly is a full-time job and it has been given to someone who already has one.
Bold Agent Kit gives you an AI receptionist on your own Twilio number. It picks up in real time, listens, and talks back in a voice you chose or cloned, answering from the material you gave it: your hours as a data point, your prices as a data point, your services and your address as documents or Q&A pairs. It only says what you told it to say. When the caller asks something it has not been given, it says so, takes their details and puts the transcript in your inbox, rather than making an answer up. That is the difference between AI phone answering and a virtual receptionist reading from a script they do not understand.
It books. Connect Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments or HubSpot Meetings and the receptionist is given your real open slots. It offers a few, the caller picks one, the choice is checked against what was offered, written to the calendar and confirmed before the call ends. It cannot book a time that was not free and it cannot invent one. The caller hangs up with an appointment, not a promise that somebody will ring them back.
The same number texts. The same knowledge base answers the website chat and the DMs. Every call, text and booking lands in one inbox against one contact, with the recording and the transcript, so the person who takes over in the morning can hear exactly what was said. It is $25 a month for as many receptionists as you need, on your own carrier account and your own AI key, with no per-minute charge from us.
A missed call is not a small thing. For most service businesses it is the enquiry, the booking and the customer, gone to whoever picked up next. Four things make it happen.
In a trade it is the person on the roof. In a clinic it is the person at the desk with a patient in front of them. In a small firm it is the owner. The phone rings, it is answered on the fourth attempt or not at all, and the caller decides what that says about the business.
People ring a plumber when the pipe bursts and a salon when they remember, which is the evening. Voicemail on a Friday night is a message that will be picked up on Monday, by which time the caller has booked with somebody who answered.
Even when the call is answered, the calendar is in another room or another tab. "I'll check and call you back" turns a caller who was ready to book into a name on a sticky note, and half of those names are never reached again.
The caller says they were quoted a price, or told to come at ten, or promised a callback. There is no recording, no transcript and no record that they rang at all, so the second call starts from nothing and the business looks like it was not listening.
You build the receptionist once, from the material you already have. From then on it answers your number in real time, on its own, and puts every call in front of you as a recording and a transcript.
It picks up on your own Twilio number, hears and speaks in real time using the fastest model your provider offers, and answers from the knowledge base you gave it: hours, prices, services, address, parking, what to bring. It says what you wrote, in a voice you chose from Google, Amazon Polly or ElevenLabs, or one you cloned from a recording on your own ElevenLabs or Fish Audio key.
Connected to your calendar, it is given the slots that are genuinely free, offers a few, and books the one the caller picks. The choice is checked against what was offered, written to the calendar and confirmed on the call. It cannot double-book you, it cannot invent a time, and it cannot cancel an appointment it was not shown.
The recording and transcript land in the inbox tagged as a call, on the caller's contact record beside their texts, chats and emails. Anything it could not answer is there for a person in the morning with the caller's details already taken, and a call you named in its instructions as yours to handle can be transferred live to a person on your team.
A booking on the phone is the difference between a receptionist and an answering service. The agent is given your real open slots for the week ahead and offers a few of them. When the caller picks one, that choice is checked against the slots that were offered, written to your calendar, and confirmed out loud before the call ends. The inbox row for that call shows what was booked, next to the text that confirmed it and the enquiry that started it.
It works the same way by text, on the website and in a DM, because it is the same agent with the same calendar. Eight calendars are supported, from Google and Microsoft 365 to Calendly, Acuity and Square, and a CRM connected alongside means the receptionist reads the caller's history before it answers and writes the outcome back. AI appointment booking by phone is only useful if the booking is real, and this one is.
Each one answers a problem above, and each one runs without anybody remembering to do it.
A call at 7pm on a Friday is answered at 7pm on a Friday, in real time, from your material. No voicemail, no "our office is now closed", no Monday.
Hours, prices and availability come from your data points, and change when you change them. It does not guess at a price or promise a slot it cannot see.
Real open times offered from your calendar, the caller's pick written in and confirmed before they hang up. Not a callback, and not a booking link read out over the phone.
Recording, transcript and the caller's contact record, in one inbox with everything else, so whoever picks it up in the morning knows exactly what was said.
Every call, text, chat and booking is recorded against a person and reported per agent and across all agents. This is the part that tells you whether the phone or the website fills the diary, and what a missed call was costing you.
The funnel counts people, not minutes: how many the receptionist spoke to, how many replied on any channel, how many went on to visit your site, and how many booked or converted, with the value won and the median time from first call to booking. A goal with a dollar value attached, a booked appointment marked won, tells you what the phone produced rather than how many times it rang.
Below the funnel, a channel table shows where each person first made contact and which channel they were on when they converted, so you learn whether callers book on the call or come back by text. One row per person shows every call, text and booking in order, and visit triggers close the loop: when a known caller opens your booking page and leaves, the receptionist can tell you, or follow up after a delay on the channel they last used.
Built from the cookie, email address and phone number attached to that contact, so activity months apart on different channels appears on one row.
Page goals and visit triggers require a one-line snippet on your website. Conversations, bookings and manually marking a deal won work without it.
Each of these is usually a person, a service priced per minute or per call, or a separate tool. Here they are one plan, on your own number.
| The job | What it normally takes | Bold Agent Kit |
|---|---|---|
| Answering the phone during the day | A receptionist, or whoever is nearest to it | Included |
| Answering the phone at night and weekends | An answering service, priced per call or per minute | Included |
| Giving hours, prices and directions | The same person, from memory, interrupted | Included, from your data points |
| Booking the appointment on the call | "I'll check and call you back" | Included, the agent books it |
| Texting from the business number | The owner's mobile, or an SMS platform | Included, on the same number |
| A recording and transcript of every call | A call recording add-on, or nothing | Included, in your inbox |
| Knowing which calls became bookings | A diary and a guess | Included, per caller |
| The AI voice itself | An AI answering service, priced per minute | Your own keys, billed at cost |
Bold Agent Kit is $25 a month, or $200 a year, for the whole account: every receptionist, every channel, every call, with no per-minute charge from us. The only other costs are your carrier's, which you would be paying for a phone number anyway, and your AI and voice providers' usage on your own keys, typically a few dollars a month.
The same agent covers all of these. Many accounts run one per location, one per line, or one per client.
A plumber, an electrician, a roofer, a cleaner. The phone rings while you are on a job, and the caller has a leak. The receptionist answers, tells them your call-out fee and your hours from your data points, books the visit into your calendar or your Jobber, Housecall Pro or ServiceTitan account, and texts the confirmation from the same number they rang.
A dental practice, a physio, a hair salon, a gym. The desk is busy with the person in front of it, and the phone is the person who is not there yet. The receptionist answers, gives prices and availability, books the appointment into Acuity, Square, Calendly or your calendar, and hands anything clinical or a complaint to a person.
A law firm, an accountant, a letting agent, a property manager. Callers want to know whether you handle their kind of matter, what an initial consultation costs, whether the flat is still available and when they can view it. The receptionist answers from your material, books the consultation or the viewing, takes the caller's details and puts every call in your inbox with the recording.
Connect the tools you already run and the agent works them like an assistant would: it takes appointments straight into your calendar, writes notes and outcomes back to the CRM, and reads your store to see what somebody has bought before it answers them.
Bookings are real, not guesses. It is only ever given slots that are genuinely free, and it can only take one it actually offered — so it cannot invent a time or double-book you. The same connection pulls a segment of past customers into a list when you want to run a campaign at them.
HubSpot
GoHighLevel
Housecall Pro
ServiceTitan
Jobber
Google Calendar
Microsoft 365
Calendly
HubSpot Meetings
Zoho Bookings
Acuity
Cal.com
Square
Stripe
Shopify
WooCommerce
Wix
SquarespaceEach agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.
Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.
OpenAI
Anthropic
Gemini
xAI
Mistral
DeepSeek
GLM
Kimi
Qwen
MiniMax
Groq
Together
Fireworks
OpenRouter
Ollama
Any OpenAI APIA new address sending forty cold emails a day gets filtered, and takes the domain with it. Mailboxes that opt into warm-up send each other ordinary mail on a ramp, starting at five a day. The receiving mailbox finds each message, moves it out of spam if it landed there, marks it read and replies to a share of them.
Each mailbox carries a health score out of 100 — SPF, DKIM and DMARC on the sending domain, seven days of real sends and bounces, and where its own warm-up mail is landing — with the reasons listed. A mailbox whose bounce rate or spam placement passes a threshold is pulled out of campaign rotation automatically, before it damages the domain.
Three steps. Answering and dialling are separate switches, so the receptionist can answer every inbound call and never place one until you say so.
Name it, choose a model and paste your API key. Then give it what a receptionist needs to know: your hours, prices and lead times as data points, your services, address, parking and what to bring as documents or Q&A pairs, and the pages of your own site it may send people to by text. Choose a voice from Google, Amazon Polly or ElevenLabs, or record one in the browser and clone it on your own ElevenLabs or Fish Audio key.
Write the instructions last: how it should greet a caller, what it may offer, what it should take down, and the situations in which it should hand over rather than answer, by transferring the live call to a person on your team or taking the caller's details. An emergency, a complaint and a question about an existing job are the usual three.
Add your Twilio number for calls and texts, or keep texts on Telnyx, Plivo or one of six other carriers. Switch answering on and leave dialling off. Then connect the calendar it books into, and the CRM or job software that holds your customers, so it reads who is calling before it answers.
Add the chat snippet and the social accounts if you want the same receptionist on the website and in the DMs. Each runs on your own account, so the number and the reputation stay yours.
Switch answering on for the number and the receptionist starts picking up. Ring it. Ask it your hours, ask it a price, ask it for Thursday afternoon, and read the transcript in the inbox a minute later. Adjust a data point or an instruction and ring again. That loop is how a receptionist gets good in its first week.
Then leave it on. Every call lands in the inbox with its recording; the ones you named are transferred to a person on your team. Step into any text or chat thread yourself and the agent stands down; hand it back when you are done.
One account runs unlimited agents, one per client, and nothing is shared between them. A knowledge base belongs to a single agent, and content from one agent is never used to generate replies for another.
Invite a client by email address and they get their own login, which opens onto the one agent you gave them: its conversations, its numbers, its analytics and a reply box. They cannot see your other clients, your API keys, your settings or your billing. Access is deny-by-default.
No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.
| Agents | |
|---|---|
| How many | Unlimited — one per business, brand or job |
| Shared brain | The same identity, instructions and knowledge on every channel |
| Knowledge base | Documents, Q&A pairs, data points and pages of your own site |
| Isolation | One agent's content is never used to reply for another |
| Client seats | Invite a client into one agent, with their own login |
| Channels | |
| As many mailboxes per agent as you connect, rotated by campaigns | |
| Text messages | Nine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend |
| Phone calls | Answering and dialling, with recordings and transcripts |
| Transcription | Google, or Deepgram nova-3 on your own key |
| Voices | Google, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account |
| Voice cloning | Record a voice in the browser and clone it on your ElevenLabs or Fish Audio key |
| Website chat | A widget on your site with your colour, image and greeting |
| Social DMs | Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X |
| Inbox | |
| One list | Every channel's conversations together, newest first, tagged by channel |
| Filters | By channel, by mailbox or number, or by agent |
| Takeover | Reply yourself and the agent stands down on that thread |
| Hand back | Return the thread to the agent when you are done |
| Campaigns | |
| Multichannel sequences | Email, text and call steps in one campaign, each with its own timing |
| Send conditions | Send a step only if they opened, did not open, clicked or did not click |
| Schedule | The days, hours and time zone anything may be sent |
| Stop rules | A reply, a booking or an opt-out on any channel ends the sequence |
| Pacing | Per-mailbox and per-number hourly limits, pausable and resumable |
| Review before start | The full plan is shown; a campaign sends nothing until you start it |
| Templates | Email, text and call scripts, saved once and reused |
| Analytics | |
| Funnel | Reached, replied, visited, converted, plus value won and time to convert |
| By channel | Where each person started, and the channel they converted on |
| Pages | Which pages known people read, and how many of them converted |
| Journeys | One row per person: every message, visit, call and booking in order |
| Goals | A page rule or a manual "won", each with a dollar value |
| Triggers | A known person returns to a page — notify you, or send a follow-up |
| Open and click tracking | Recorded per campaign and added to that person's history |
| Integrations | |
| Calendars | Google, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings |
| CRMs and commerce | HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace |
| Booking | Real open slots offered, and only an offered slot can be booked |
| CRM import | Import a segment of customers into a contact list |
| Deliverability and compliance | |
| Mailbox warm-up | Ramped sending across the network, with spam rescue and replies |
| Health score | SPF, DKIM, DMARC, bounce rate and inbox placement, with reasons |
| Auto-rest | A failing address is removed from rotation automatically |
| Unsubscribes | One click, honoured automatically, including on queued mail |
| Reply limits | One reply per thread, per-sender daily and per-channel hourly caps |
| Filtering | Bounces, out-of-office and no-reply addresses ignored |
| List building | |
| Contact extraction | Emails, phone numbers and social profiles, on any site. Unlimited. |
| Deep scan | Follows the pages of a domain most likely to carry contact details |
| Domain queue | Load a CSV of sites and work through them one at a time |
| Contacts and lists | Unlimited, by email or phone, with CSV import and export |
| AI | |
| Your own key | Sixteen providers, including any OpenAI-compatible endpoint you host |
| What we charge for AI | Nothing — no markup, no metering, no credit packs |
| On calls | Uses your provider's fastest model automatically |
| Account | |
| Platforms | Chrome side panel and web dashboard on one login |
| Members' forum | Six boards, visible only once you are signed in |
| Referral program | $50 a year per referral ($5 a month), recurring for the life of the account |
| Support | support@boldagents.co |
No credit card to start. Billed monthly. No add-ons, no seat tiers. Cancel anytime.
No credit card to start. $16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.
It answers, on your own Twilio number, in real time. It greets the caller the way you wrote in its instructions, listens, and answers from the material you gave it: your hours, prices and lead times as data points, your services and address as documents or Q&A pairs. If the caller wants to book, it offers real open slots from your connected calendar and writes in the one they pick before the call ends. If the caller asks for something you told it to hand over, it can transfer the live call to your team. Either way the call ends with a recording and a transcript in your inbox, tagged as a call, on the caller's contact record.
It books. Connect Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments or HubSpot Meetings and the receptionist is given the slots that are genuinely free for the week ahead. It offers a few of them on the call, the caller picks one, and that choice is checked against what was offered, written to your calendar and confirmed out loud. It cannot book a time that was not free, it cannot double-book you, and it cannot cancel an appointment it was not shown. The same booking works by text, on the website chat and in a DM, because it is the same agent with the same calendar.
Yes. On a phone call it can transfer the live call to a person on your team. You name in its instructions which callers get that treatment, an emergency, a complaint, an existing customer with a problem, and everything else is answered and booked without you. Either way the recording and transcript are kept in your inbox, tagged as a call, on the caller's contact record. If you would rather not be interrupted, write that in its instructions and it takes the caller's name, number and reason for calling instead. The same number texts, so you can also reply in that thread yourself.
You choose. Voices come from Google, Amazon Polly or ElevenLabs. Bring your own ElevenLabs or Fish Audio key and it speaks from your own voice library, including a voice you cloned: record it in the browser, clone it on your key, and the receptionist answers your phone in it. Transcription of what the caller says comes from Google, or from Deepgram nova-3 on your own key. On a call the agent automatically uses the fastest model your AI provider offers, so it does not leave the silences that give an AI phone answering system away.
It does something better, which is not miss the call. With answering switched on, every inbound call to the number is picked up in real time, so there is no missed call to text back about. The same number does text, from the same knowledge base, so a caller who hangs up and sends a text instead gets the same receptionist with the same answers, and the call and the text sit on one contact record in your inbox. Dialling is a separate switch, so if you do want the receptionist to place calls or send texts as follow-up steps, that is a campaign you build, review and start yourself.
It says so, rather than guessing. The receptionist only answers from the knowledge base you gave that agent, and every answer is stored with the material it came from. When a caller asks about something that is not in it, a price you have not entered, a service you do not list, the agent tells them it will pass the question on, takes their details, and the transcript is in your inbox with the gap plain to see. Add the missing data point or Q&A pair and the next caller gets the answer. Listening to the transcript and filling the gap is how a receptionist gets good in its first week.
Your own. Calls run on a number in your own Twilio account, and texts on the same number or on a separate account with Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird or ClickSend. The number is yours, the carrier bills you at its own rates, and nothing about the number depends on us. Unlimited agents are included, so a business with two locations or a firm with three partners runs one receptionist per number, each with its own hours, voice, calendar and instructions, and nothing shared between them.
Nothing per call or per minute from us. The plan is $25 a month or $200 a year for the whole account, with unlimited receptionists, numbers and calls, and a 14-day free trial. The AI runs on your own key with one of sixteen providers and the voice on Google, Amazon Polly, ElevenLabs or your own ElevenLabs or Fish Audio account, all billed to you by those providers at cost and typically a few dollars a month. Your carrier bills you for the number and the minutes at its own rates, as it would for any phone line. A month with three times the calls costs the same $25.
One subscription, unlimited agents. Most accounts run several, one per job.
Add the number, load your hours and prices, connect the calendar, switch answering on. Ring it yourself, then leave it on and read the transcripts in the morning.
14-day free trial · No credit card · Cancel anytime