Speed to lead decides who wins
Whoever gets back first usually gets the job, and enquiries do not arrive between nine and five. By the time somebody has a minute, the person has messaged two competitors and had an answer from one of them.
It replies on the channel the lead arrived on, from your prices and your answers, handles "how much?" and "I need to think about it", then offers real open slots and writes the booking into your calendar. At 11pm on a Saturday, the same as at 10am on a Tuesday.
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Four things happen in almost every business that spends money on leads.
Whoever gets back first usually gets the job, and enquiries do not arrive between nine and five. By the time somebody has a minute, the person has messaged two competitors and had an answer from one of them.
Most leads get one message and maybe a chase. The sixth and eighth touch, on the right day, is the job nobody in a small team ever has time to do.
The website chat, the mobile, the shared inbox and the Instagram DMs are watched by different people, or by nobody. The same customer shows up in all four as four strangers.
No record of which channel produced the sale or what the lead was worth, so the ad spend gets allocated on a guess.
Build it once. From then on it works every channel you connect it to, without waiting for anybody.
Prices, hours, availability, turnaround, the difference between your two packages. Every reply is generated from the knowledge base you gave it and stored with the content it used, so you can read back exactly why it said what it said.
An email today, a text in two days, a call in five, and on for as long as you set. It stops the moment they reply, book or opt out, on any channel.
It is given your real open slots for the week ahead, offers a few, and writes the one they pick into your calendar. It cannot book a time that was not free.
A website enquiry is answered from the knowledge base with the price and a link to the right page, then the agent asks for an email address so the conversation is kept. From that point the visitor, their email and their phone number are one contact with one history.
When the same person texts a week later, the agent already knows what they asked, what they were quoted and what they read on your site.

Each of these runs without anybody remembering to do it.
Price, an existing supplier, "send me some information": your responses, written once as Q&A pairs, used on every channel.
A discount for booking this week, a free inspection, a bundle. It makes the offer in its instructions and no other.
The DM, the email address and the phone number become one contact, with one history it reads before it writes anything.
Reached, replied, visited, converted and value won, per agent and per channel, with one row per person showing the whole journey.
The agent sends from your own mailbox and number, answers on your own website and social accounts, and books into your own calendar. Everything it does is on accounts you hold.
Add the CRM and it writes notes and outcomes back, and reads what the customer has bought before it replies.
It only answers from the material you gave it: your documents, Q&A pairs, prices and hours, and the pages of your site it may link to. Its instructions set the tone and the offers. Every reply is stored alongside the content it was generated from, so you can audit any of them.
It books. It is given real open slots, offers a few, and when the customer picks one the choice is checked against what was offered, written to the calendar and confirmed in the reply. It cannot invent a time and it cannot double-book you.
Reply in the thread yourself and the agent stands down on that conversation. You can also write a rule in its instructions for the questions it should hand over rather than answer. Hand the thread back when you are done and it picks up where you left it.
There is no per-lead, per-message or per-conversation charge. It replies once per thread, respects a daily cap per sender and hourly caps per channel that you set, and otherwise handles whatever arrives.
Either. Connect it to your inbox, your number and the chat widget and it works what already arrives. Or import a list, build a campaign, and it works outbound too. Same agent, same subscription.
One subscription, unlimited agents. Most accounts run several, one per job.
Build one agent, connect one channel, and see how it handles the enquiries that come in while you are asleep.
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