What does an agent do on its own?
On the channels you switch it on for, it answers genuine incoming messages from that agent's knowledge base, offers calendar slots and books them, replies to campaign responses, and sends follow-ups when a trigger fires. It replies once per thread, respects a daily cap per sender and hourly caps per channel, and ignores bounces, out-of-office replies and no-reply addresses. Every response is stored with the material it was generated from.
What does bringing my own key actually mean?
You hold the account with the model provider, and paste that key into the agent. The software is ours; the model access is yours, billed to you directly at the provider's rates — usually a few dollars a month for a busy agent on a small model. Nothing is metered, marked up or sold as credits on our side, and you can change provider or model whenever you like without touching anything else.
How many agents can I have?
Unlimited. Each agent has its own identity, knowledge base, channels and analytics, and nothing is shared between them. There is no per-agent or per-channel charge; the plan is one price for the account.
What do I have to connect for each channel?
Email: a mailbox. Gmail and Outlook need only an app password; anything else is entered as an SMTP and IMAP host. Texts and calls: an account with one of the nine SMS providers, or Twilio if you also want phone calls. Website chat: one line of script on your site. Social: your own app credentials for each platform. An agent can run on one channel and have others added later.
Can it book appointments, or does it just send my booking link?
It books. The agent is given your real open slots for the week ahead and offers a few of them. When the customer picks one, that choice is checked against the slots that were offered, written to your calendar, and confirmed in the reply. It cannot book a time that was not free, and it cannot cancel an appointment it was not shown.
How does it know a DM and an email are the same person?
Every handle seen for a contact — browser cookie, email address, phone number, social account id — is attached to one record. When a new handle turns out to belong to an existing contact, the two records are merged and the history moves across. That record is what the journey view shows and what the agent reads before replying.
Will it start messaging people as soon as I set it up?
No. A campaign is created as a draft, shows the full plan on a review screen, and sends nothing until you press Start. Once running it can be paused and resumed, and it sends at a rate and inside hours you set. Auto-reply is a separate switch per channel, and calls have separate switches for answering and dialling.
How are unsubscribes and opt-outs handled?
Every campaign email carries a one-click unsubscribe. Anyone who uses it is added to a suppression list, skipped by every future send, and any message already queued to them is cancelled. An opt-out on one channel stops the sequence on all channels.
Can I use it for inbound only, with no cold outreach?
Yes. Connect an agent to support@, a phone number and the chat widget, load the knowledge base, and never create a campaign. The outbound half of the product is simply unused. It is the same subscription either way.
How does the referral program pay?
$50 for every yearly payment your referrals make, or $5 for every monthly one — recurring for as long as they stay subscribed, not just the first payment. Commissions are held for 30 days to cover the refund window, then become withdrawable once your balance passes $50. Your link, clicks and conversions are on the referrals page in the dashboard.