Terms of Service

These terms are the agreement between you and [Legal entity name], trading as Bold Agent Kit (“we”, “us”), for the use of the Bold Agent Kit software, the website at boldagents.co, the Chrome extension and the members’ forum (together, the “Service”). By creating an account or using the Service you agree to them. If you are using the Service for a company, you confirm you can bind that company, and “you” means the company.

1. What the Service is

Bold Agent Kit is software for building AI agents that answer and send messages on channels you connect: email, text messages, phone calls, website chat and social direct messages. The agent answers from material you load, runs campaigns you write and start, and books appointments into calendars you connect. It does what you configure it to do. We provide the software; you provide the accounts it runs on, the content it answers from, the AI model key it uses and the instructions it follows.

2. Your account

You must be at least 18 and give accurate account details. You are responsible for everything done under your account, including by people you invite into it and by clients you give a login to. Keep your password and your API keys confidential and tell us at support@boldagents.co if you believe the account has been compromised.

3. The plan, the trial and billing

• The plan is $25 a month or $200 a year, for one account with unlimited agents. A lifetime licence may be offered at $200 for a single payment while the launch offer runs.
• A new account starts with a 7-day free trial. You may cancel during the trial and pay nothing.
• Subscriptions renew automatically at the end of each period until you cancel. Cancel any time from the account; the subscription ends at the close of the period already paid for.
• If you ask within 30 days of a first subscription payment, we refund it in full. Renewal payments and the lifetime licence are not refundable except where the law where you live requires it.
• Prices exclude any tax we are required to add. We may change prices with at least 30 days’ notice by email; the change applies from your next renewal.

4. What you pay other people for

The Service runs on accounts you hold with third parties: your AI model provider, your mailboxes, your SMS carrier and telephony provider, your social platforms, your calendar and CRM. Those providers bill you directly under their own terms. We add nothing to those charges and we are not a party to those agreements. Your API keys are stored encrypted and sent nowhere but the provider they belong to.

5. Your responsibilities

Because the agent sends messages and places calls in your name, the law that applies to those messages applies to you. In particular you are responsible for:

• Consent and lawful basis. Having the right to contact each person the agent contacts, on each channel, under the law where you and they are: for example the TCPA, CAN-SPAM and state law in the United States; the GDPR, the UK GDPR and PECR in Europe and the United Kingdom; and any collections law such as the FDCPA and Regulation F where the agent chases money.
• What the agent says. The knowledge base, the instructions, the templates and the scripts are yours. The agent answers from them. You are responsible for their accuracy, for the offers it makes, and for the commitments it gives on your behalf.
• Sending windows, opt-outs and caps. The Service gives you a schedule, opt-out handling and rate limits. Configuring them to comply with the law where you operate is your job.
• Your customers’ data. Contacts you import or collect are your data, held by us on your instructions. The Privacy Policy and, where it applies, the Data Processing Addendum describe how.
• Third-party terms. Complying with the terms of every platform you connect, including their rules on automation and reply windows.
• The Acceptable Use Policy. It is part of these terms.

6. Clients you give a login to

You may build agents for other businesses and invite each into their own agent. A client login sees that agent’s conversations, channels and analytics and nothing else on your account. You are responsible to your clients under your own agreement with them, including for what their agent says and does, and you are responsible to us for their use of the Service. We have no contract with your clients unless they open their own account.

7. The referral program

Account holders get a referral link. For each account that subscribes through it we pay $50 for every yearly payment and $5 for every monthly one, for as long as that account stays subscribed. Commissions are held for 30 days to cover the refund window, become withdrawable once the balance passes $50, and are shown on the referrals page. Self-referral, referral by misleading claims, and paid advertising on our brand terms are not allowed, and we may withhold commissions earned that way. We may change or end the program on 30 days’ notice, honouring commissions already earned.

8. Your content and ours

You own what you load into the Service and what your agents produce from it. You give us the licence we need to run the Service for you: to store your content, send it to the AI provider on your key, and show it to the people you authorise. We do not use your content to train models and we do not use one customer’s content to answer for another. The software, the website and the documentation are ours; you may use them as the Service allows and not otherwise copy, resell or reverse-engineer them.

9. The members’ forum

The forum is available to signed-in account holders. What you post there is yours, is visible to other members, and must follow the Acceptable Use Policy. Advice given in the forum, including by us, is general and is not legal, financial or professional advice for your situation.

10. Availability, changes and support

We work to keep the Service available and we may change it, add to it or remove features as we develop it. We will give reasonable notice of a change that materially reduces what you can do. Support is by email at support@boldagents.co. The Service depends on third parties we do not control; an outage at an AI provider, a carrier or a platform is not an outage we can fix.

11. Warranties and disclaimers

The Service is provided as it is. An AI agent can misunderstand, and a message can fail to send. We do not warrant that the Service will be uninterrupted or error-free, that any message will be delivered or answered, or that use of the Service will produce any particular result, revenue or compliance outcome. To the fullest extent the law allows, we exclude all implied warranties.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, consequential or special loss, loss of profit, business or data, or fines and penalties arising from messages your agents send. Our total liability to you for everything arising from the Service in any twelve months is limited to the fees you paid us in those twelve months. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You will cover us for claims, fines and costs that arise from your content, your agents’ messages and calls, your clients’ use of the Service, or your breach of these terms or of the law.

14. Suspension and termination

You may close your account at any time. We may suspend or close an account that breaches these terms or the Acceptable Use Policy, that puts the Service or other customers at risk, or that is unpaid; we will tell you why and, where it is reasonable, give you a chance to put it right. After an account closes, your data is deleted within 30 days, as the Privacy Policy describes, except what we must keep by law.

15. Changes to these terms

We may update these terms. For a material change we will email account holders at least 30 days before it takes effect. Using the Service after that date is acceptance of the new terms. The date at the top is the date of the current version.

16. Law and disputes

These terms are governed by the law of [State or country], and disputes are heard in the courts of [City, state or country], without prejudice to any consumer rights you have where you live. If part of these terms is unenforceable, the rest stands. These terms, the Acceptable Use Policy, the Privacy Policy and any Data Processing Addendum you have signed are the whole agreement between us.

17. Contact

[Legal entity name], [Registered address]. Email support@boldagents.co.

Related documents. Privacy Policy · Data Processing Addendum · Acceptable Use Policy · Subprocessors