Which platforms does the AI social media agent answer on?
Eleven: Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. Each is connected with your own app credentials and answered by the same agent from the same knowledge base, and auto-reply is a separate switch per platform, so you can start with one and add the others when you are ready. TikTok and LinkedIn are not supported. Alongside the DM platforms, the same agent can work email, text messages, phone calls and website chat, and every conversation from all of them lands in the one inbox, tagged with where it came from.
Does it post content or reply to comments?
No. It answers private messages. It does not write captions, schedule posts, publish to your feed or reply to public comments, and it is not a replacement for whatever you use to plan content. It is the other half of social media, the half where somebody who saw the post messages to ask a question, and it works that half the way a salesperson would: it answers from your material, asks for the booking or the email address, and records the outcome against the person. If the public comments are where your questions arrive, the agent cannot see them; if they arrive in the DMs, it can.
How is this different from a Messenger chatbot?
A chatbot builder gives you a flow: press 1 for prices, press 2 for hours, and a dead end whenever the customer types something you did not anticipate. This agent answers from a knowledge base, your documents, Q&A pairs, prices and pages, so it handles the question as it was asked, and it says only what that material supports. It is the same agent on all eleven platforms rather than a separate bot per platform, it books real calendar slots rather than sending a link, and it is priced per account, not per contact or per conversation. If you are looking for a Messenger chatbot alternative that also covers WhatsApp, Instagram and Telegram, that is the difference.
Can it book appointments from a DM?
Yes. Connect Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments or HubSpot Meetings and the agent is given your real open slots for the week ahead. It offers a few in the DM, and when the customer picks one, that choice is checked against the slots it offered, written to your calendar, and confirmed in the same thread. It cannot book a time that was not free and it cannot cancel an appointment it was not shown. For a store rather than a service, it asks for the email address instead, and links only to the product pages you allowed.
What does "inside the reply window" mean?
Some platforms, Messenger and Instagram in particular, only allow a business to reply to a message for a limited time after the customer sent it. Once that window has passed, the conversation cannot be reopened from your side. The agent replies within that window, because it answers when the message arrives rather than when somebody opens the app, so a DM on a Saturday night is not a conversation you have lost by Monday. It also replies once per thread and respects a daily cap per sender and hourly caps per platform, so it never floods anyone and never talks over you.
How does it know an Instagram DM and an email are the same person?
Every handle seen for a contact, whether the Instagram account id, the WhatsApp number, the email address the agent asked for or the browser cookie from your site, is attached to one record. When a new handle turns out to belong to an existing contact, the two records are merged and the history moves across. That one record is what the agent reads before it replies, so nobody is asked the same question twice, and it is what the journey view and the channel table are built from, so the sale is credited to the platform it actually came from rather than the last one it touched.
Do I need a WhatsApp Business account or a Meta developer app?
Yes, for those platforms, because every platform is connected with your own credentials rather than a shared account. Messenger and Instagram connect through your own Meta app, WhatsApp through your WhatsApp Business account, Telegram through a bot token, and Slack, Discord, Reddit, Bluesky and X through applications you create on each. That is deliberate: the account, the rate limits and the platform's relationship stay with you, and if you ever leave, nothing of yours is tangled up in ours. If you would rather somebody did the setup for you, the hire page is for exactly that.
What does an AI social media agent cost with several platforms connected?
The same as with one. The plan is $25 a month or $200 a year for the whole account, with a 14-day free trial, and it covers every platform, every agent and unlimited contacts. There is no per-conversation charge, no per-platform tier and no credit pack. The model runs on your own API key with any of sixteen providers, billed to you by that provider at cost, usually a few dollars a month for a busy agent on a small model. An agent on Instagram alone costs the same as one on all eleven, and a launch week costs no more from us than a quiet one.