Use case / Social DMs

The DMs answered,
on all eleven platforms.

Instagram, Messenger, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. One agent, connected with your own app credentials, answers "how much?" and "do you deliver?" from your material, asks for the booking, and puts every thread in one inbox.

  • Social DMs
  • Website chat
  • Email

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The DMs are where the buying happens, and nobody is watching them

The post did its job. The question it produced is sitting unread in a request folder.

01

Eleven apps, one thumb

Instagram, Messenger, WhatsApp and the rest each have their own inbox. Checking them all is a job, so they get checked when someone remembers.

02

"How much?" answered a day later

A DM is a buying signal with a short life. Answered in a minute it is a sale; answered tomorrow it is a read receipt.

03

The reply window closes

Several platforms only let a business reply inside a window after the customer's last message. Miss it and the conversation is over, whatever you meant to say.

04

The DM and the email are two strangers

The person who asked on Instagram and then emailed is two records, two histories, and two chances to contradict yourself.

What the agent does with a DM

It answers inside the window, from your material, and moves the conversation towards a booking or an email address.

01 / Answers

Inside the platform's reply window

Replies go out through each platform's own API, inside its reply window, from the account you connected. The agent behaves identically on all eleven, because it is the same agent.

02 / Converts

Asks for the booking, or the address

It answers the question, makes the offer you told it to make, and either offers real calendar slots or asks for an email address so the conversation is kept and can continue on another channel.

03 / Collects

Every thread in one inbox

All eleven platforms, plus email, chat and the phone, in one list, newest first, tagged by channel. Reply yourself and it stands down on that thread.

Eleven platforms, each on your own credentials

Each platform is connected with your own app credentials, so the messages come from your account and stay in your account. Nothing routes through a shared bot.

A DM, an email address and a phone number that belong to the same person are merged into one contact. The agent reads the whole history before it writes, on any of them.

The agent's Social tab: Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X as a grid of platform cards, each connected with your own app credentials.

Built for the way people buy in a DM

Short questions, fast answers, and a path to the next step.

Speed

Answered in seconds, at any hour

A question at midnight is answered at midnight, from the knowledge base, on the platform it arrived on.

Material

Prices, stock, delivery, hours

Data points for the facts, Q&A pairs for the questions you always get, documents for the rest. It says what you told it and links to the pages you allowed.

Memory

One person across platforms

The Instagram handle, the WhatsApp number and the email address become one contact with one history.

Attribution

Which platform produced the sale

The dashboard shows where each person first made contact and the channel they were on when they converted, so you know which platform to post on.

What you connect

Your own app credentials for each platform you use, and a knowledge base with the answers. Add the calendar and it books from a DM.

Put the widget on your site and the agent that answers the DMs answers the website too.

MetaInstagram, Messenger, WhatsApp
MessagingTelegram, LINE, Viber
CommunitiesSlack, Discord, Reddit
PublicBluesky, X
Calendarto book from a DM
Websiteone line of script for the widget

Before you sign up

Does it post content, or just reply?

It replies. This is the agent that answers the messages a post produces, not a scheduler for the posts themselves. Marketing brings the conversation; the agent works it.

Which platforms exactly?

Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. Each is connected with your own app credentials for that platform, and every conversation lands in the same inbox as your email and calls.

Can it reply to comments?

It works direct messages. Comments on a post are outside what it handles today.

What if someone asks something it should not answer?

Its instructions say when to stop and fetch you. That thread lands in the inbox with the agent standing down on it, and you reply from the same place. Hand it back when you are done.

Does it work for several brands?

One agent per brand, each with its own accounts, knowledge base and inbox filter. Unlimited agents are on the one plan, and nothing is shared between them.

The next DM gets an answer in seconds.

Connect Instagram and WhatsApp, load the answers, and let it work the messages your posts already produce.

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