Bold Agent Kit vs Botpress
Per conversation, or per account.

Bold Agent Kit vs Botpress is a comparison between a customer support platform and an agent for the whole front door. Botpress builds AI agents that resolve support tickets and take actions such as refunds, with its own helpdesk, priced per conversation. Bold Agent Kit is one agent that answers and follows up on email, texts, phone calls, website chat and eleven DM platforms, books into your calendar, and costs $25 a month for the account on your own AI key.

7-day free trial · Cancel anytime

Every channel wired into one agent and out to the tools behind it: email, SMS, phone, Instagram, Messenger, WhatsApp, Telegram, LINE, Slack, Discord, X, Reddit, Bluesky, website chat, campaign sequences and follow-ups on one side; HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Google Calendar, Microsoft 365, Calendly, HubSpot Meetings, Zoho Bookings, Acuity Scheduling, Cal.com, Square Appointments, Stripe, Shopify, WooCommerce, Wix and Squarespace on the other.

Studio, Viber, or a brief in plain English

Botpress offers two ways to build. Botpress Studio is a visual development environment with a drag-and-drop canvas for conversation flows, branching logic and multi-step automations, with a code editor for custom actions and integrations and a conversation emulator for testing. Botpress Viber builds an agent from a prompt, with no nodes or flows: you describe the agent, add your knowledge, and it sets up instructions, playbooks and channels for you. Both draw on Knowledge Bases that ingest websites, PDFs, text files, Word documents, tables and CSVs.

Bold Agent Kit is closer to Viber than to Studio, but without the building step. You give the agent your documents as PDF or Word, Q&A pairs for the questions you get every day, your prices, hours and lead times as data points, and the pages of your own site it may link to. Then you write its instructions: how it talks, what it offers, and when it stops and fetches you. The chat widget goes on your site with one line of script and answers from that material, and every reply is stored beside the content it came from.

A website chat conversation in the Inbox: the visitor asks how much it is, the agent answers with the price and a link, the visitor's story is drawn across the top, and a reply box lets a person take the thread over.

Nine channels for support, or fifteen for the whole business

Botpress lists Webchat, email, WhatsApp, Slack, Discord, Telegram, Instagram, Facebook Messenger and voice as its channels, and Viber publishes to Webchat, WhatsApp, Telegram, Instagram, Messenger, Slack, or Twilio for voice and SMS. On its pricing page, the voice channel is listed among the Enterprise plan's additions, and a voice call counts as one conversation for every three minutes.

Bold Agent Kit puts every channel on the one $25 plan: email through your own mailboxes, texts through one of nine carriers, phone calls on your own Twilio number with separate switches for answering and dialling, the website chat widget, and DMs on Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X, each on your own app credentials. There is no channel that needs a higher tier, and adding the tenth costs nothing more than the first.

The agent's Social tab: Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X as a grid of platform cards, each connected with your own app credentials.

Resolving the ticket, or chasing the lead until they answer

Botpress is built around the conversation a customer starts. Its homepage describes agents that process refunds, update accounts, correct orders and run multi-step workflows, with a hot handoff to a person when needed, and proactive outreach when a limit, renewal or change is coming. Its helpdesk, Botpress Desk, adds teams, routing, priorities, macros and a help centre, and it can also sit on top of an existing Zendesk or Intercom setup.

Bold Agent Kit answers inbound too, but a good share of its job is the conversation nobody started yet. A campaign is a sequence of email, text and call steps, each with its own delay and send condition, sent inside the days, hours and time zone you allow, and stopped the moment the person replies, books or opts out on any channel. It is created as a draft, shows the whole plan before it starts, and sends nothing until you press Start.

The text messages card in the campaign builder: which agent's number sends, texts per hour per number, a TCPA consent tick with the 9am to 8pm sending window and the Reply STOP line, and the opening text of the sequence.

Conversations and AI allowance, or one flat price

Botpress charges per conversation, which it defines as any exchange with at least two messages from the end user in the billing month. At the time of writing, its published paid plans start at $150 a month billed annually for Plus, with 250 conversations a month, $25 of AI usage included and packs of 100 more conversations added automatically at $65 once you reach 95% of that quota. Team is $750 a month billed annually with 1,500 conversations. There is also a free plan with 100 conversations.

Bold Agent Kit is $25 a month or $200 a year for the whole account, with a 7-day free trial and no count of conversations at all. The AI runs on your own key with one of sixteen providers, who bill you directly at their rates, usually a few dollars a month for a busy agent on a small model. A month with three times the conversations costs the same $25 from us.

The Bold Agent Kit dashboard: 157 people reached, 89 replied, 59 visited the site, 9 converted and $4,050 of value won over the last 30 days, with a breakdown by channel and by agent, and recent journeys underneath.

How Bold Agent Kit and Botpress compare: a support platform, or an agent for the whole front door

Botpress and Bold Agent Kit both answer customers with AI, from knowledge you provide, on more than one channel. They are aimed at different jobs. Botpress calls itself an AI-native customer support platform. Its agents are built to handle the tough tickets, taking real action on refunds, account updates, order corrections and multi-step workflows, with escalation rules that hand a conversation to a person with the full context. It has its own helpdesk, Botpress Desk, with teams, routing, macros and a help centre, or it works on top of Zendesk or Intercom. For a support operation that wants the AI to do things inside its systems, that is a serious offer.

Bold Agent Kit is an agent for the front door of a smaller business: the enquiry, the booking, the follow-up and the support question, on whatever channel it arrives. You configure it with your documents, Q&A pairs, prices, hours and allowed pages, and written instructions, rather than a canvas. It answers on email, texts, phone calls, website chat and eleven DM platforms, books real calendar slots, reads the connected CRM or store before it replies, and runs follow-up campaigns across email, text and calls until the person books, buys or opts out. It does not issue refunds or change orders; those are the moments it hands to you.

How you build differs too. Botpress gives you Studio, a visual drag-and-drop builder with a code editor, custom actions, Tables and API access, and Viber, which builds an agent from a prompt. Bold Agent Kit gives you a brief: material and instructions, no flows, no code, no API. That is less flexible for a team that wants to wire an agent into its own product, and quicker for a team that wants it answering the phone by this afternoon.

The biggest practical difference is the bill. Botpress prices per conversation, with AI usage included up to an allowance per plan and extra conversations sold in packs of 100 that are added automatically. Bold Agent Kit prices per account: $25 a month or $200 a year, unlimited agents, every channel, and the AI on your own key, billed by the provider at cost. Which model suits you depends on your volume and on what you need the agent to do, and the rest of this page is meant to help you work that out.

Every channel on one planEmail, texts, calls, website chat and eleven DM platforms. No channel held back for a higher tier.
No conversation count$25 a month for the account, however many conversations the month brings.
Follow-up built inEmail, text and call steps with delays, conditions, schedules and stop rules.
Books the slot itselfReal open times from eight calendars, and only a slot it offered can be booked.
Your own AI keySixteen providers, billed by them at cost, with no allowance to run out of.
Briefed, not builtDocuments, Q&A pairs, data points, pages and instructions. No canvas, no code.

Where Botpress and a small, sales-led business pull in different directions

Botpress is built for customer support operations, and does that seriously. These are the places where its scope and pricing model sit less naturally with a small business whose problem is enquiries and follow-up.

01

The bill follows the volume

Botpress charges per conversation. On Plus, 250 are included each month and, at the time of writing, a pack of 100 more is added automatically at $65 when you reach 95% of your quota; its pricing page says auto-recharge for conversation packs cannot be turned off, so the bots never stop. That protects the customer experience. It also means a busy month, a launch or a viral post raises the bill, which some small businesses would rather avoid.

02

Voice sits at the top

Botpress lists voice among its channels, and its pricing page places the voice channel among the Enterprise plan's additions, with three minutes of a call counting as one conversation. For a trade, a clinic or a salon where the phone is the busiest channel, the phone being part of the entry plan changes the decision.

03

Support first, sales second

Botpress's site is about tickets: deflection, enrichment, escalation, handoff, a helpdesk with routing and macros. It lists proactive outreach for renewals and limits. A business whose main problem is the lead that asked a price on Tuesday and heard nothing by Friday needs multichannel follow-up sequences, calendar booking and attribution as the core of the product.

04

The AI allowance is theirs, not yours

Botpress bundles AI usage into each plan, $25 on Plus and $150 on Team, and when a workspace reaches 95% of its AI spend limit it buys a $10 credit grant on your behalf, sold at cost. That is simple to read. Some businesses would rather hold the account with the model provider themselves, choose the model, and see the provider's bill directly.

One agent. Every channel. One price that does not move with volume.

Bold Agent Kit is built for the business that wants the enquiry answered, the lead chased and the booking made, on every channel, without a conversation meter running.

01 / Answers

From your material, on fifteen channels

Documents, Q&A pairs, prices, hours and the pages of your site it may link to, written once, answered from on email, texts, calls, website chat and eleven DM platforms. Every reply is stored beside the content it came from, so you can read back why it said what it said. The refund and the complaint are handed to you in the same thread, with the agent standing down.

02 / Follows up

Until they book, buy or opt out

Campaigns of email, text and call steps, each with its own delay and send condition, sent inside the days, hours and time zone you allow. A reply, a booking or an opt-out on any channel ends the sequence on every channel and cancels anything queued. It offers real open slots and writes the booking into your calendar.

03 / Costs the same

Every month, whatever the volume

$25 a month or $200 a year for the account, with unlimited agents, contacts and conversations. The model runs on your own key with any of sixteen providers, billed by them at cost. There are no conversation packs, no AI allowance to top up and no seat count, so a launch week costs no more from us than a quiet one.

The phone and the texts are on the entry plan

For most local businesses the phone is still the busiest channel, and texts are how customers confirm, reschedule and ask the price. In Bold Agent Kit both are part of the one plan. Calls run on your own Twilio number, with separate switches for answering and dialling, real-time speech using your provider's fastest model, transcription from Google or Deepgram, and a voice from Google, Amazon Polly or ElevenLabs, or one you cloned on your own ElevenLabs or Fish Audio key. The recording and transcript land in the inbox, on that person's record.

Texts run on your own account with Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird or ClickSend. The text step of a campaign carries the number it sends from, the pace per hour, the sending window and the Reply STOP line, and a STOP is honoured on every channel at once. You pay your carrier at their rates, and nothing to us per text, per call or per minute.

The text messages card in the campaign builder: which agent's number sends, texts per hour per number, a TCPA consent tick with the 9am to 8pm sending window and the Reply STOP line, and the opening text of the sequence.

The four things a sales-led business gets on day one

Each one answers a problem above, and none of them depends on the plan tier or the month's volume.

Reach

Every channel, entry plan

Email, texts, phone calls, website chat and eleven DM platforms, all on the $25 plan, answered by one agent from one knowledge base. Nothing waits for an upgrade.

Persistence

The follow-up actually happens

An email on day 0, a text on day 2, a call on day 5, and on for as long as you set, inside the hours you allowed. It stops the moment they reply, book or opt out, on any channel.

Closing

Asks for the booking, and takes it

It answers the objection from your material, makes the offer you told it to make, then offers real open slots and writes the appointment into your calendar.

Predictability

The same bill every month

$25 from us whether the month brings fifty conversations or five thousand. The AI is billed by your provider at cost, and texts and calls by your carrier.

And you can see what every conversation was worth

Botpress's Team plan lists team analytics broken down by team and agent, for support operations measuring their people. Bold Agent Kit's analytics measure the other end: which conversations turned into a booking or a sale, and on which channel.

The Bold Agent Kit dashboard: 157 people reached, 89 replied, 59 visited the site, 9 converted and $4,050 of value won over the last 30 days, with a breakdown by channel and by agent, and recent journeys underneath.

Every send, reply, open, click, page view, booking and sale is recorded against a person and reported as a funnel, per agent and across all agents. The funnel counts people rather than conversations: how many the agent reached, how many replied, how many went on to visit your website and how many converted, with the total value won and the median time to convert. Goals carry a dollar value, a page rule or a manual "won", so a campaign or an agent reports what it earned.

Below the funnel, a channel table shows where each person first made contact and which channel they were on when they converted, so you learn whether it was the website chat, the Instagram DM or the phone call that closed. One row per person shows every message, visit, call and booking in order, built from the cookie, email address, phone number and social handle merged into one contact. With a one-line snippet on your site, a known person who returns to a page you named gets a follow-up after a delay, on the channel they last used.

A funnel of people, not conversationsReached, replied, visited your site, converted, and the total value won.
Time to convertThe median time from first contact to the sale, so you know how long a sequence should run.
Which channel closed itWhere each person first made contact, and the channel they were on when they bought.
The pages that precede a saleWhat the people you already know read before they converted.
One row per personEvery message, visit, call and booking for that contact, in order, across channels.
Triggers on a return visitA known person lands on a page you named and is followed up on the channel they used.
Journey view

Every event for one person

Built from the cookie, email address and phone number attached to that contact, so activity months apart on different channels appears on one row.

A journey row for one contact: their address, then every email reply in order along a single line, with earlier events folded up behind a +5.
Visit triggers

Follow up on a return visit

Page goals and visit triggers require a one-line snippet on your website. Conversations, bookings and manually marking a deal won work without it.

A saved visit trigger: when a lead visits /thank-you, email me after 20 minutes, once per 7 days, with a fired count and an on switch.

Bold Agent Kit vs Botpress, side by side

What each one does for the jobs a buyer usually weighs. The Botpress column is taken from Botpress's own website on the date below; plans and features change, so check its site for the current detail.

The jobBotpressBold Agent Kit
What it is built forCustomer support: AI agents that resolve tickets and take actions, with its own helpdesk, Botpress Desk, or on top of Zendesk or IntercomThe front door of a business: enquiries, bookings, follow-up and support questions, on every channel
How an agent is builtBotpress Studio, a drag-and-drop canvas with a code editor, or Botpress Viber, which builds an agent from a promptA knowledge base (documents, Q&A pairs, data points, allowed pages) and written instructions. No canvas, no code
ChannelsWebchat, email, WhatsApp, Slack, Discord, Telegram, Instagram, Messenger and voice; voice is listed among the Enterprise plan's additionsEmail, texts, phone calls, website chat and eleven DM platforms, all on the one plan
Acting in other systemsRefunds, account updates, order corrections and multi-step workflows through integrations, custom code and its APIBooks calendar slots and reads the CRM or store. Refunds and order changes go to a person
Following up with leadsProactive outreach when a limit, renewal or change is coming, as its homepage describes itCampaigns of email, text and call steps with delays, conditions, schedules and stop rules
The AI modelAI usage included up to an allowance per plan ($25 on Plus, $150 on Team), then $10 credit grants sold at costYour own key with one of sixteen providers, billed to you by the provider at cost
How it chargesPer conversation: 250 a month on Plus, then packs of 100 added automatically; published paid plans start at $150 a month billed annually$25 a month or $200 a year for the account, with no conversation count
People on the accountThree seats on Plus and unlimited seats on Team, with teams, routing and permissions on TeamNo seats to buy. Invite a client into one agent with their own login onto it

Botpress is a customer support platform with real depth: agents that take actions in your systems, a visual builder with code, a prompt-based builder, a full helpdesk, and pricing per conversation with AI usage included. Bold Agent Kit does less inside your systems and more across your channels: one agent briefed in plain English on fifteen channels, with phone and texts on the entry plan, follow-up campaigns, calendar booking and people-level analytics, for $25 a month on your own AI key. A support operation that wants the AI to issue refunds should look hard at Botpress. A business that wants every enquiry answered and chased should look at Bold Agent Kit.

We checked Botpress’s public website on 11 September 2026 for this comparison. Plans and features change, so check botpress.com for the current detail. Botpress is a trademark of its owner, and Bold Agent Kit is not affiliated with or endorsed by it.

Which one fits your situation

Three common starting points for people comparing Bold Agent Kit with Botpress, and an honest answer for each.

You built a bot on Botpress for the website and WhatsApp, and what you find you actually need is the phone answered, the texts replied to, the Instagram DMs handled and the leads chased, without watching a conversation count. The knowledge you uploaded to Botpress comes across as documents, the answers your flows gave become Q&A pairs, and your escalation rules become the written moments the agent stops and fetches you.

A business with a real support operation on Botpress, where agents process refunds and update accounts inside Botpress Desk, and a sales side that needs something different: the enquiry form, the price question in the DMs, the missed call, and the follow-up that turns them into bookings. Put Botpress on the support channels and Bold Agent Kit on the sales channels, so two agents never answer the same conversation.

Botpress is the better choice for a support team that wants its AI agent to take real action inside its systems: issue a refund under the same conditions a person would, update an account, reissue an order and run multi-step workflows, with a helpdesk that routes to teams, or on top of Zendesk or Intercom. It is also built for developers who want a visual builder with a code editor, Tables and an API. Bold Agent Kit does none of those things: it hands refunds to you, has no helpdesk routing, no code and no API.

It books your calendar, updates your CRM and knows what they bought

Connect the tools you already run and the agent works them like an assistant would: it takes appointments straight into your calendar, writes notes and outcomes back to the CRM, and reads your store to see what somebody has bought before it answers them.

Bookings are real, not guesses. It is only ever given slots that are genuinely free, and it can only take one it actually offered — so it cannot invent a time or double-book you. The same connection pulls a segment of past customers into a list when you want to run a campaign at them.

It books the slot itselfReal open times offered, and only a slot it actually offered can be booked.
Eighteen toolsHubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify and more.
It reads the customer firstWhat they bought, what is still open and what they are worth, before it replies.
Pull a segment into a listTake past customers straight out of the CRM and run a campaign at them.
Every action loggedBookings, cancellations and notes all recorded against that contact.

Eighteen CRMs, calendars and stores

  • HubSpot
  • GoHighLevel
  • Housecall Pro
  • ServiceTitan
  • Jobber
  • Google Calendar
  • Microsoft 365
  • Calendly
  • HubSpot Meetings
  • Zoho Bookings
  • Acuity
  • Cal.com
  • Square
  • Stripe
  • Shopify
  • WooCommerce
  • Wix
  • Squarespace

Powered by your own keys

Each agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.

Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.

Your key, sixteen providersOpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter and more.
Or a model you hostOllama, vLLM, or any other OpenAI-compatible endpoint of your own.
The fast model on callsIt switches automatically, because a phone call cannot wait for a sentence.
No metering from usNo markup, no credit packs, no per-message billing. A busy month costs no more.
Keys stored encryptedYour credentials are yours; we never send them anywhere but your provider.

Sixteen model providers, on your own key

  • OpenAI
  • Anthropic
  • Gemini
  • xAI
  • Mistral
  • DeepSeek
  • GLM
  • Kimi
  • Qwen
  • MiniMax
  • Groq
  • Together
  • Fireworks
  • OpenRouter
  • Ollama
  • Any OpenAI API

None of it matters if the email lands in spam

A new address sending forty cold emails a day gets filtered, and takes the domain with it. Mailboxes that opt into warm-up send each other ordinary mail on a ramp, starting at five a day. The receiving mailbox finds each message, moves it out of spam if it landed there, marks it read and replies to a share of them.

Each mailbox carries a health score out of 100 — SPF, DKIM and DMARC on the sending domain, seven days of real sends and bounces, and where its own warm-up mail is landing — with the reasons listed. A mailbox whose bounce rate or spam placement passes a threshold is pulled out of campaign rotation automatically, before it damages the domain.

Warm-up on a rampOpted-in mailboxes send each other ordinary mail, starting at five a day.
A health score out of 100SPF, DKIM and DMARC, seven days of real sends, and where the mail is landing.
A failing address rests itselfCross the bounce or spam threshold and it leaves campaign rotation on its own.
One-click unsubscribeHonoured automatically, including on messages already sitting in the queue.
Caps you cannot overshootOne reply per thread, a daily cap per sender, hourly caps per channel.

Moving from Botpress, live this afternoon

Three steps. Nothing you configure here sends a message until you switch a channel on or press Start on a campaign, so you can set it up beside your Botpress bot and move channels across one at a time.

Carry the Botpress knowledge across

Name the agent, choose a model and paste your API key from any of sixteen providers. Then take the material your Botpress Knowledge Base was built from, the help articles, policies and product sheets, and upload it as documents. The answers your flows gave to specific questions become Q&A pairs; your prices, hours and lead times become data points; and the pages of your own site it may link to are read, stored and linked verbatim.

Write the instructions last: how it talks, what it may offer, and the exact situations in which it should stop and fetch you. The escalation conditions you had in Botpress, refunds, account changes and angry customers, are the usual starting list.

Model16 providers, on your own key
Documentsthe same files, PDF or Word
Q&A pairsthe answers your flows gave
Data pointsprices, hours, lead times
Your pagesread, stored and linked verbatim
Instructionstone, offers, when to hand over

Connect the channels, starting with the ones Botpress did not have

Add the chat snippet to your website with one line of script, a number on one of nine SMS carriers, Twilio for calls, a mailbox with an app password or as an SMTP and IMAP host, and your own app credentials for each DM platform you use. Start with the channels your Botpress bot was not on, so nothing is answered twice.

Then connect a calendar so it can book, and the CRM or store so it reads what a person bought before it answers: HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix or Squarespace.

Websiteone line of script
Numberone of nine SMS carriers, Twilio for calls
Mailboxapp password, or SMTP + IMAP
Socialyour own app credentials, eleven platforms
CalendarGoogle, Microsoft 365, Calendly, Acuity and more
CRM + storeHubSpot, GoHighLevel, Jobber, Shopify and more

Move channels across one at a time

Switch auto-reply on for one channel, read what the agent says in the inbox for a day, then move the next channel across from Botpress and switch it off there. Calls have separate switches for answering and dialling, so the agent can answer the phone without placing a single call.

Then build the follow-up campaign for the leads it collects: email, text and call steps, the days and hours they may be sent, and the stop rules. Read the whole plan on the review screen and press Start.

Auto-replya separate switch per channel
Callsanswering and dialling switched separately
Capsone reply per thread, daily and hourly limits
Draft firsta campaign sends nothing until started
Stop rulesreply, booking or opt-out
Takeoverreply yourself and it stands down

One account, unlimited agents

One account runs unlimited agents, one per client, and nothing is shared between them. A knowledge base belongs to a single agent, and content from one agent is never used to generate replies for another.

Invite a client by email address and they get their own login, which opens onto the one agent you gave them: its conversations, its numbers, its analytics and a reply box. They cannot see your other clients, your API keys, your settings or your billing. Access is deny-by-default.

One agent per clientUnlimited agents on one account, and nothing crosses between them.
They see one agent, not your accountTheir own login, onto the conversations, numbers and analytics you gave them.
Deny by defaultNo settings, no API keys, no billing, no sight of your other clients.
Reporting they can readThat agent has its own funnel, so the client sees what it actually produced.
$50 a year per referralOr $5 a month on the monthly plan — on every payment, for the life of the account, not just the first.

One plan. Everything in it. Monthly or yearly.

No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.

Agents
How manyUnlimited — one per business, brand or job
Shared brainThe same identity, instructions and knowledge on every channel
Knowledge baseDocuments, Q&A pairs, data points and pages of your own site
IsolationOne agent's content is never used to reply for another
Client seatsInvite a client into one agent, with their own login
Channels
EmailAs many mailboxes per agent as you connect, rotated by campaigns
Text messagesNine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend
Phone callsAnswering and dialling, with recordings and transcripts
TranscriptionGoogle, or Deepgram nova-3 on your own key
VoicesGoogle, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account
Voice cloningRecord a voice in the browser and clone it on your ElevenLabs or Fish Audio key
Website chatA widget on your site with your colour, image and greeting
Social DMsMessenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X
Inbox
One listEvery channel's conversations together, newest first, tagged by channel
FiltersBy channel, by mailbox or number, or by agent
TakeoverReply yourself and the agent stands down on that thread
Hand backReturn the thread to the agent when you are done
Campaigns
Multichannel sequencesEmail, text and call steps in one campaign, each with its own timing
Send conditionsSend a step only if they opened, did not open, clicked or did not click
ScheduleThe days, hours and time zone anything may be sent
Stop rulesA reply, a booking or an opt-out on any channel ends the sequence
PacingPer-mailbox and per-number hourly limits, pausable and resumable
Review before startThe full plan is shown; a campaign sends nothing until you start it
TemplatesEmail, text and call scripts, saved once and reused
Analytics
FunnelReached, replied, visited, converted, plus value won and time to convert
By channelWhere each person started, and the channel they converted on
PagesWhich pages known people read, and how many of them converted
JourneysOne row per person: every message, visit, call and booking in order
GoalsA page rule or a manual "won", each with a dollar value
TriggersA known person returns to a page — notify you, or send a follow-up
Open and click trackingRecorded per campaign and added to that person's history
Integrations
CalendarsGoogle, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings
CRMs and commerceHubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace
BookingReal open slots offered, and only an offered slot can be booked
CRM importImport a segment of customers into a contact list
Deliverability and compliance
Mailbox warm-upRamped sending across the network, with spam rescue and replies
Health scoreSPF, DKIM, DMARC, bounce rate and inbox placement, with reasons
Auto-restA failing address is removed from rotation automatically
UnsubscribesOne click, honoured automatically, including on queued mail
Reply limitsOne reply per thread, per-sender daily and per-channel hourly caps
FilteringBounces, out-of-office and no-reply addresses ignored
List building
Contact extractionEmails, phone numbers and social profiles, on any site. Unlimited.
Deep scanFollows the pages of a domain most likely to carry contact details
Domain queueLoad a CSV of sites and work through them one at a time
Contacts and listsUnlimited, by email or phone, with CSV import and export
AI
Your own keySixteen providers, including any OpenAI-compatible endpoint you host
What we charge for AINothing — no markup, no metering, no credit packs
On callsUses your provider's fastest model automatically
Account
PlatformsChrome side panel and web dashboard on one login
Members' forumSix boards, visible only once you are signed in
Referral program$50 a year per referral ($5 a month), recurring for the life of the account
Supportsupport@boldagents.co
$25/ month
$200/ year

Billed monthly. No add-ons, no seat tiers. Cancel anytime.

$16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.

Start 7-day free trial Start 7-day free trial

Before you sign up

Is Bold Agent Kit better than Botpress?

For some buyers, yes, and for others, no. A support operation that wants its AI to issue refunds, update accounts and run multi-step workflows inside its systems, with a helpdesk that routes to teams, or a developer who wants a visual builder with code and an API, will be better served by Botpress. A small business, sales team or agency that wants one agent answering email, texts, phone calls, website chat and eleven DM platforms, following up on every lead and booking into the calendar, for $25 a month with no conversation count, will usually find Bold Agent Kit the better fit.

What is the difference between Bold Agent Kit and Botpress?

Botpress is an AI customer support platform. Its agents take actions such as refunds and account updates, it has a helpdesk, Botpress Desk, and it offers a visual builder, Studio, and a prompt-based builder, Viber. It prices per conversation, with AI usage included up to a plan allowance. Bold Agent Kit is one agent configured with a knowledge base and written instructions, answering on fifteen channels, running follow-up campaigns across email, text and calls, booking real calendar slots and reporting a funnel of people. It prices per account at $25 a month, with the AI on your own key.

How does Botpress pricing compare with Bold Agent Kit?

Botpress charges per conversation, meaning any exchange with at least two end-user messages in the month. At the time of writing, its published paid plans start at $150 a month billed annually for Plus, with 250 conversations, $25 of AI usage and packs of 100 more at $65 added automatically; Team is $750 a month billed annually. Botpress says workspaces created before 14 May 2026 keep its earlier pricing. Bold Agent Kit is $25 a month or $200 a year for the account, with no conversation count, unlimited agents, and the AI billed by your own provider at cost.

Can I move my Botpress bot to Bold Agent Kit?

Not automatically, but the content moves easily by hand. Upload the documents your Botpress Knowledge Base used as PDF or Word files, turn the answers your flows gave into Q&A pairs, enter prices, hours and lead times as data points, and write your escalation rules as instructions. What does not carry over is anything that relied on Botpress actions, custom code, Tables or API calls, such as issuing refunds or updating records in other systems; in Bold Agent Kit those become the moments the agent hands the thread to you.

When is Botpress the better choice?

When the AI needs to do things, not just say things. If you want an agent that approves and issues refunds under the conditions a person would, updates accounts, reissues orders and runs multi-step workflows, inside a helpdesk with teams, routing and macros, or on top of Zendesk or Intercom, Botpress is built for that. It is also the better choice for developers who want a drag-and-drop builder with a code editor, Tables and API access. Bold Agent Kit does not take those actions, has no helpdesk routing and no code or API.

Can Bold Agent Kit issue refunds or update accounts?

No, and that is by design. It reads a connected CRM or store to see what a person bought, what is still open and what they are worth, answers from that record, books and cancels calendar appointments it was shown, and writes notes back to the CRM. It does not issue refunds, cancel orders, change addresses or take payments. You write those as the moments it stops and fetches you, and the thread lands in your inbox with the full history and the agent standing down until you hand it back.

Does Bold Agent Kit answer phone calls on the entry plan?

Yes. There is only one plan, and calls are in it. They run on your own Twilio number, with separate switches for answering and dialling, real-time speech on your provider's fastest model, transcription from Google or Deepgram, and a voice from Google, Amazon Polly or ElevenLabs, or your own cloned voice on an ElevenLabs or Fish Audio key. Recordings and transcripts land in the inbox. You pay Twilio for the minutes at their rates and nothing to us per call. Botpress's pricing page lists its voice channel among the Enterprise plan's additions.

Which channels does each one cover?

Botpress lists Webchat, email, WhatsApp, Slack, Discord, Telegram, Instagram, Facebook Messenger and voice, and its Viber builder publishes to Webchat, WhatsApp, Telegram, Instagram, Messenger, Slack, or Twilio for voice and SMS. Bold Agent Kit covers email through your own mailboxes with warm-up and health scoring, texts through nine carriers, phone calls on Twilio, a website chat widget, and eleven DM platforms: Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. All of them are on the one $25 plan, each switched on separately.

Other comparisons

How Bold Agent Kit compares with the other tools people shortlist for the same job.

Every channel, one price, this week.

Upload your documents, connect the phone, the chat widget and the DMs, and switch one channel on. Try it for seven days and see what a month without a conversation meter looks like.

7-day free trial · Cancel anytime