Bold Agent Kit vs Chatbase is a comparison of how the AI is paid for and how far each agent reaches. Chatbase sells message credits by plan, with one AI agent per plan; Bold Agent Kit gives you unlimited agents on website chat, email, texts, phone calls and eleven social DM platforms, each on your own AI key billed at cost, for $25 a month. Here is how they compare, including where Chatbase fits better.
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Chatbase is priced in message credits. At the time of writing, its pricing page lists Hobby at $40 a month with 700 message credits, Standard at $150 with 4,000 and Pro at $500 with 15,000, with 20% off yearly plans, a free plan with 50 credits, and auto-recharge at $40 per 1,000 credits. Its FAQ explains that each response uses credits according to the model, from one credit on the most economical models to six on the largest, and that credits renew on the 1st of each month.
Bold Agent Kit has no credits. The plan is $25 a month or $200 a year for the whole account, with unlimited agents, contacts and conversations, and a 7-day free trial. The model runs on your own key, billed to you by your provider at its own rates, so the dashboard in the screenshot counts people reached, replies and value won, not credits used or credits left.
Chatbase's plans each include one AI agent, and extra agents are listed at $25 per agent a month. Workspace seats rise by plan, from one member on the free plan to five on Pro, and training data from 1 MB to 40 MB. For a single business running a single agent, that is straightforward to reason about.
Bold Agent Kit has no per-agent price. Build one agent per brand, store, location or client, each with its own identity, mailboxes, numbers, chat widget, social accounts, knowledge base and analytics, and nothing shared between them: content from one agent is never used to reply for another. The screenshot shows one agent's own mailboxes, each with its health score and warm-up. An agency can invite each client into their own agent with a login that shows that agent's inbox and analytics and nothing else, and the account still costs $25 a month.
Chatbase's documentation lists website chat, email, WhatsApp, Messenger, Instagram and Slack, and phone through Twilio or a SIP trunk; its pricing page shows voice on the Standard and Pro plans. Its email integration forwards incoming mail to the agent, which replies from a verified company address, with an optional delay before the reply goes out.
Bold Agent Kit covers email from any mailbox, sending and reading through your own server, a website chat widget in one line of script, texts on your own number through one of nine carriers, calls on your own Twilio number, and DMs on Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. All of it is on the $25 plan, answered by one agent from one knowledge base, and you pay only your carrier for texts and minutes.
Chatbase's documentation describes a Helpdesk for tickets, with statuses such as New, On You, On Customer and On Hold, manual or automatic assignment, and an Escalations action that moves an AI conversation into the human queue. Its integrations also include help desks such as Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom and Help Scout.
Bold Agent Kit does handover without tickets. Every conversation lands in one inbox, and when a message matches a rule in the agent's instructions, a refund, a complaint, anything you named, the thread arrives with the agent standing down. You reply in the same thread, on the same channel, from the same address or number, and hand it back when you are finished. It is not a ticketing help desk; it is one list with a reply box, which is often all a small team needs.
Chatbase is a platform for building, training and deploying AI agents for customer experience, across chat, email and voice. Its site describes support agents, sales agents and product guidance agents, actions such as order lookups and payment and invoice retrieval, procedures written in plain language, and a help desk into which conversations can be escalated from the AI to a person. Its documentation lists integrations with Shopify, Stripe, Calendly, Cal.com, Zapier, HubSpot, Salesforce and a range of help desks. It is designed to take an AI agent from the website into the rest of a support operation.
The biggest difference is the unit each one charges in. Chatbase sells message credits by plan, from 700 a month on Hobby to 15,000 on Pro at the time of writing, and each AI response uses between one and six credits depending on the model, according to its FAQ. Each plan includes one AI agent, with extra agents at $25 a month each, and voice is on the Standard plan and above. For a single chatbot on a single site that can be simple. For a business with several brands, or an agency with a dozen clients, the credits, the agents and the seats are three numbers to size and resize.
Bold Agent Kit takes the metering out. The software is $25 a month or $200 a year for the account, with unlimited agents, contacts and conversations. The model runs on your own key with one of sixteen providers, OpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter and more, including Ollama or any OpenAI-compatible endpoint you host, and the provider bills you directly at cost, usually a few dollars a month for a busy agent on a small model. Choose the largest model if the job calls for it; nothing on our side counts it.
Each agent works email, website chat, texts, phone calls and eleven social DM platforms from one knowledge base, reads a connected store or CRM before it replies, books real slots in your calendar, runs campaigns by email, text and call, and hands anything you named to a person in one shared inbox. It connects to eighteen CRMs, calendars and stores. It is not a ticketing help desk, and it does not sit on top of one. If you need tickets or your agent inside an existing help desk, read the section on when Chatbase fits better.
Each comes from how Chatbase publishes its plans, not from how well it answers. Whether they matter depends on how many agents you run and how busy they are.
Chatbase's FAQ lists how many credits a response uses by model, from one on the most economical models to six on the largest. Choosing a more capable model for a difficult support job means the monthly allowance covers fewer replies, and the plan has to be sized with the model in mind rather than the number of customers alone.
According to Chatbase's FAQ, when credits are used up the AI agent shows a message saying it is currently unavailable, and credits renew on the 1st of each month. Auto-recharge is an add-on, at $40 per 1,000 credits at the time of writing. A launch or a busy week has to be planned around the balance.
Each Chatbase plan includes one AI agent, with more at $25 per agent a month, and workspace seats and training data set by plan. A business with three brands, or an agency with ten clients, pays for each extra agent separately and sizes each allowance, which is a spreadsheet of its own.
Chatbase's pricing page shows voice and telephony on Standard, at $150 a month, and Pro, at $500. A business that wants the same agent to answer the phone as well as the website chat is choosing its plan by channel as well as by volume.
Bold Agent Kit charges for the software once and lets you bring the model. You build as many agents as you need, and each one works every channel you connect.
Paste a key from OpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter or any of the sixteen supported providers, or point it at a model you host with Ollama or any OpenAI-compatible endpoint. The provider bills you directly at its own rates; we add no markup, no metering and no credit packs. Change provider or model whenever you like without touching anything else.
Unlimited agents on one account, each with its own identity, knowledge base, channels and analytics, and nothing shared between them. Invite a client into their own agent with their own login; they see its inbox, numbers and analytics, not its instructions, your keys, your billing or any other client.
Email from any mailbox, a website chat widget, texts on your own number, calls on Twilio with recordings and transcripts, and DMs on eleven platforms, all answered by the same agent from the same knowledge base and all landing in one inbox where you can take over and hand back.
On a credit plan, the model you choose sets how many replies the month buys. On Bold Agent Kit, the model you choose sets what your provider bills you for the tokens used, at that provider's own rates, and nothing else. Put a small, fast model on the chat widget and a larger one on the agent that answers complicated questions by email, and the software bill stays $25 a month either way. On a phone call the agent switches to your provider's fastest model automatically, because a caller cannot wait for a sentence.
Every conversation still lands in one place. The inbox in the screenshot holds web chat, texts and calls from one agent, each row tagged by channel, and every reply is stored with the document, Q&A pair or data point it was generated from. Nothing in that list was counted against an allowance by us, and a new agent for the next brand or client starts with its own inbox, its own knowledge base and no new line on the bill.
Four practical differences, each one something you can check for yourself during the 7-day trial.
$25 a month or $200 a year for the account. Your provider's usage is billed to you at cost, typically a few dollars a month per agent on a small model.
Add an agent for the next brand or client with its own knowledge base and channels, and no per-agent line on the bill.
Every channel on the one plan, answered by the same agent from the same knowledge base, landing in the same inbox.
Campaigns by email, text and call, real calendar bookings, and a funnel that reports the value won rather than the messages sent.
Every message, reply, call, visit and booking is recorded against a person, with a funnel for each agent and one across the account.
The funnel counts people: how many each agent reached, how many replied, how many went on to visit your site and how many converted, with the value won and the median time to convert. Goals are a page rule or a manual won, each with a dollar value, so a support agent that sells, or a sales agent that answers support, reports the money behind it rather than a count of messages.
Below the funnel, a channel table shows where each person first made contact and the channel they converted on, a pages table shows which pages known people read, and one row per person holds every email, chat, DM, text, call and booking in order. For an agency, each agent has its own funnel and journey view, which a client sees through their own login and nothing else. Every reply is stored with the material it came from, so you can read back exactly why the agent said what it said.
Built from the cookie, email address and phone number attached to that contact, so activity months apart on different channels appears on one row.
Page goals and visit triggers require a one-line snippet on your website. Conversations, bookings and manually marking a deal won work without it.
What Chatbase does or charges for each job, as its own website and documentation state it on the date below, and what Bold Agent Kit does for the same job. Plans change, so check chatbase.co for the current detail.
| The job | Chatbase | Bold Agent Kit |
|---|---|---|
| What the product is | A platform to build, train and deploy AI agents across chat, email and voice, with its own help desk | Unlimited AI agents across every channel, with one inbox; not a ticketing help desk |
| How AI usage is charged | Message credits by plan: 700 on Hobby at $40 a month, 4,000 on Standard at $150, 15,000 on Pro at $500 | No credits: your own key with one of 16 providers, billed at cost |
| Choosing a bigger model | 1 to 6 credits per response, depending on the model, per its FAQ | Any model on your own key; nothing counted by us |
| Number of agents | One AI agent per plan; extra agents $25 per agent a month | Unlimited agents on the $25 plan |
| Team members | Workspace seats by plan, from 1 member on Free to 5 on Pro | No seats; client logins onto one agent each |
| Channels | Website chat, email, WhatsApp, Messenger, Instagram and Slack; phone via Twilio or SIP trunk, voice on Standard and Pro | Email, chat, texts, calls, and eleven DM platforms, all on one plan |
| Handing over to a person | A Helpdesk with ticket statuses and assignment, plus integrations with Zendesk, Freshdesk, Gorgias and others | One inbox: the agent stands down when you reply, and you hand the thread back |
| Integrations | Shopify, Stripe, Calendly, Cal.com, HubSpot, Salesforce, Zapier and help desks, per its docs | Eighteen CRMs, calendars and stores, including Shopify, Stripe, Calendly and HubSpot |
Chatbase is a platform for building AI agents, priced in message credits by plan with one agent per plan and extra agents as an add-on, with a help desk for tickets and a wide list of integrations. Bold Agent Kit is unlimited AI agents that each work email, chat, texts, calls and eleven DM platforms from one knowledge base and one inbox, priced at $25 a month or $200 a year for the account, with the model on your own key at cost. It is not a ticketing help desk. If you want tickets, a help-desk integration or API access, Chatbase offers them; if you want many agents on every channel without credits, Bold Agent Kit does.
We checked Chatbase’s public website on 11 September 2026 for this comparison. Plans and features change, so check chatbase.co for the current detail. Chatbase is a trademark of its owner, and Bold Agent Kit is not affiliated with or endorsed by it.
Three honest situations. Which fits depends on how many agents you run, which channels matter, and whether you need a help desk or an API.
A business or agency with one or more Chatbase agents on websites, which wants more agents without a per-agent price, texts and calls on the same plan, and the model on its own key. Load the training material each agent used into its own knowledge base, replace the Chatbase embed with Bold Agent Kit's one line, connect the channels, and switch auto-reply on one at a time.
A business choosing its first AI agent, weighing a chatbot builder against one agent on every channel. With Bold Agent Kit, you build the agent from your own material, put the widget on the site, connect the channels your customers actually use, and start with inbound only. The outbound half is there when you want it, on the same plan.
A team that wants a ticketing help desk with statuses and assignment, wants its AI agent to sit on Zendesk, Freshdesk, Gorgias, Salesforce or another help desk it already runs, or wants API access to build the agent into its own product. Chatbase documents all of these, with API access on its Standard and Pro plans. If one of them is the requirement, Chatbase is the better fit.
Connect the tools you already run and the agent works them like an assistant would: it takes appointments straight into your calendar, writes notes and outcomes back to the CRM, and reads your store to see what somebody has bought before it answers them.
Bookings are real, not guesses. It is only ever given slots that are genuinely free, and it can only take one it actually offered — so it cannot invent a time or double-book you. The same connection pulls a segment of past customers into a list when you want to run a campaign at them.
HubSpot
GoHighLevel
Housecall Pro
ServiceTitan
Jobber
Google Calendar
Microsoft 365
Calendly
HubSpot Meetings
Zoho Bookings
Acuity
Cal.com
Square
Stripe
Shopify
WooCommerce
Wix
SquarespaceEach agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.
Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.
OpenAI
Anthropic
Gemini
xAI
Mistral
DeepSeek
GLM
Kimi
Qwen
MiniMax
Groq
Together
Fireworks
OpenRouter
Ollama
Any OpenAI APIA new address sending forty cold emails a day gets filtered, and takes the domain with it. Mailboxes that opt into warm-up send each other ordinary mail on a ramp, starting at five a day. The receiving mailbox finds each message, moves it out of spam if it landed there, marks it read and replies to a share of them.
Each mailbox carries a health score out of 100 — SPF, DKIM and DMARC on the sending domain, seven days of real sends and bounces, and where its own warm-up mail is landing — with the reasons listed. A mailbox whose bounce rate or spam placement passes a threshold is pulled out of campaign rotation automatically, before it damages the domain.
Three steps per agent. There is no data migration: the training material goes into the knowledge base, the embed is swapped, and auto-reply is switched on channel by channel.
Name the agent, choose a model and paste your own API key, from any of the sixteen providers or a model you host. Then give it the material the Chatbase agent was trained on: files as PDF or Word documents, the pages of your own site it may link to, which are read, stored and linked verbatim, Q&A pairs for the questions it answered most, and your prices, hours and policies as data points.
Write the instructions last: the tone, the offers, and when to stop and fetch a person. If you ran several agents on Chatbase, build one Bold Agent Kit agent for each, with its own knowledge base; nothing is shared between them, and none of them adds to the bill.
Replace the Chatbase embed on your site with Bold Agent Kit's one line of script, and set the widget's colour, image and greeting. Connect the support@ mailbox with an app password for Gmail or Outlook, or as an SMTP and IMAP host for anything else; the agent sends and reads through your own server, so replies come from your domain.
Add the social accounts on your own app credentials, a number for texts and calls, and the store, CRM or calendar the agent should read or book into. Each agent has its own set, so one client's number is never another's.
Auto-reply is a separate switch per channel. Start with the website chat, read what the agent says in the inbox for a day, adjust the knowledge base where it needs it, then add email, the DMs, texts and calls. Calls have separate switches for answering and dialling.
Invite each client into their own agent if you run agents for others. Step into any thread and the agent stands down; hand it back when you are done. When you want to reach past customers, build a campaign as a draft and read the whole plan before pressing Start.
One account runs unlimited agents, one per client, and nothing is shared between them. A knowledge base belongs to a single agent, and content from one agent is never used to generate replies for another.
Invite a client by email address and they get their own login, which opens onto the one agent you gave them: its conversations, its numbers, its analytics and a reply box. They cannot see your other clients, your API keys, your settings or your billing. Access is deny-by-default.
No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.
| Agents | |
|---|---|
| How many | Unlimited — one per business, brand or job |
| Shared brain | The same identity, instructions and knowledge on every channel |
| Knowledge base | Documents, Q&A pairs, data points and pages of your own site |
| Isolation | One agent's content is never used to reply for another |
| Client seats | Invite a client into one agent, with their own login |
| Channels | |
| As many mailboxes per agent as you connect, rotated by campaigns | |
| Text messages | Nine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend |
| Phone calls | Answering and dialling, with recordings and transcripts |
| Transcription | Google, or Deepgram nova-3 on your own key |
| Voices | Google, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account |
| Voice cloning | Record a voice in the browser and clone it on your ElevenLabs or Fish Audio key |
| Website chat | A widget on your site with your colour, image and greeting |
| Social DMs | Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X |
| Inbox | |
| One list | Every channel's conversations together, newest first, tagged by channel |
| Filters | By channel, by mailbox or number, or by agent |
| Takeover | Reply yourself and the agent stands down on that thread |
| Hand back | Return the thread to the agent when you are done |
| Campaigns | |
| Multichannel sequences | Email, text and call steps in one campaign, each with its own timing |
| Send conditions | Send a step only if they opened, did not open, clicked or did not click |
| Schedule | The days, hours and time zone anything may be sent |
| Stop rules | A reply, a booking or an opt-out on any channel ends the sequence |
| Pacing | Per-mailbox and per-number hourly limits, pausable and resumable |
| Review before start | The full plan is shown; a campaign sends nothing until you start it |
| Templates | Email, text and call scripts, saved once and reused |
| Analytics | |
| Funnel | Reached, replied, visited, converted, plus value won and time to convert |
| By channel | Where each person started, and the channel they converted on |
| Pages | Which pages known people read, and how many of them converted |
| Journeys | One row per person: every message, visit, call and booking in order |
| Goals | A page rule or a manual "won", each with a dollar value |
| Triggers | A known person returns to a page — notify you, or send a follow-up |
| Open and click tracking | Recorded per campaign and added to that person's history |
| Integrations | |
| Calendars | Google, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings |
| CRMs and commerce | HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace |
| Booking | Real open slots offered, and only an offered slot can be booked |
| CRM import | Import a segment of customers into a contact list |
| Deliverability and compliance | |
| Mailbox warm-up | Ramped sending across the network, with spam rescue and replies |
| Health score | SPF, DKIM, DMARC, bounce rate and inbox placement, with reasons |
| Auto-rest | A failing address is removed from rotation automatically |
| Unsubscribes | One click, honoured automatically, including on queued mail |
| Reply limits | One reply per thread, per-sender daily and per-channel hourly caps |
| Filtering | Bounces, out-of-office and no-reply addresses ignored |
| List building | |
| Contact extraction | Emails, phone numbers and social profiles, on any site. Unlimited. |
| Deep scan | Follows the pages of a domain most likely to carry contact details |
| Domain queue | Load a CSV of sites and work through them one at a time |
| Contacts and lists | Unlimited, by email or phone, with CSV import and export |
| AI | |
| Your own key | Sixteen providers, including any OpenAI-compatible endpoint you host |
| What we charge for AI | Nothing — no markup, no metering, no credit packs |
| On calls | Uses your provider's fastest model automatically |
| Account | |
| Platforms | Chrome side panel and web dashboard on one login |
| Members' forum | Six boards, visible only once you are signed in |
| Referral program | $50 a year per referral ($5 a month), recurring for the life of the account |
| Support | support@boldagents.co |
Billed monthly. No add-ons, no seat tiers. Cancel anytime.
$16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.
That depends on what you are buying for. A business with several brands, or an agency with several clients, that wants each agent on every channel, texts and calls included, without buying message credits or paying per agent, will usually find Bold Agent Kit the closer fit at $25 a month on its own AI key. A team that needs a ticketing help desk, wants its agent on Zendesk, Freshdesk or another help desk it runs, wants API access, or wants a free plan to experiment on will find Chatbase built for that. Try both against your own questions.
The unit you pay in, and the scope. Chatbase is a platform for building AI agents across chat, email and voice, priced in message credits by plan, with one agent per plan, extra agents at $25 a month each, and a help desk for tickets. Bold Agent Kit charges $25 a month or $200 a year for the account with unlimited agents, runs the model on your own key at cost, and gives each agent email, chat, texts, calls and eleven DM platforms, one inbox with takeover, campaigns and real calendar bookings. It has no ticketing.
At the time of writing, Chatbase's pricing page lists a free plan with 50 message credits, Hobby at $40 a month with 700, Standard at $150 with 4,000, Pro at $500 with 15,000 and Enterprise on request, with 20% off yearly plans. Each response uses one to six credits depending on the model, extra agents are $25 a month each and auto-recharge is $40 per 1,000 credits. Bold Agent Kit is $25 a month or $200 a year for the account, with unlimited agents and conversations, and your AI provider's usage billed to you at cost. Check both pages for current figures.
Agent by agent. For each Chatbase agent, build a Bold Agent Kit agent and load the same material into its knowledge base: files as PDF or Word documents, your own site's pages as allowed links, Q&A pairs for the questions it answered most, and your prices, hours and policies as data points. Replace the Chatbase embed on the site with Bold Agent Kit's one line of script, connect the mailbox, social accounts and a number, and switch auto-reply on one channel at a time. Past conversations stay in Chatbase; the new inbox starts on the day you switch.
When you need a help desk or a developer platform. Chatbase documents a Helpdesk with ticket statuses, assignment and escalation from the AI; integrations that put its agent on Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Salesforce and Help Scout; Zapier for wiring it into other tools; and API access on its Standard and Pro plans. If your team works in tickets, or you want to build the agent into your own product, Chatbase offers those, while Bold Agent Kit is an agent and an inbox with eighteen CRM, calendar and store integrations. Chatbase also has a free plan to experiment on.
Only to your provider's bill. Each agent runs on your own key with one of sixteen providers: OpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, GLM, Kimi, Qwen, MiniMax, Groq, Together, Fireworks, OpenRouter, Ollama, or any OpenAI-compatible endpoint. The provider bills you at its own rates. A larger model costs more per token at the provider and nothing extra from us; there are no credits, markups or multipliers on our side. On phone calls the agent switches to your provider's fastest model automatically. Change provider or model at any time without touching anything else.
Yes, and that is where the two differ most. Unlimited agents are included in the $25 plan, each with its own identity, knowledge base, channels, keys and analytics, and content from one agent is never used to reply for another. Invite a client into their own agent with their own login; they see its inbox, numbers, mailboxes and analytics, and not its instructions, your keys, your billing or any other client. Each client's agent can run on a key the client holds, so their model usage is billed to them directly by their provider.
Yes, on the same plan. Texts run on your own number through one of nine carriers, including Twilio, Telnyx, Plivo, Vonage and Sinch, and calls on your own Twilio number, with separate switches for answering and dialling. On a call the agent hears and speaks in real time, in a voice from Google, Amazon Polly or ElevenLabs, or one you cloned on your own ElevenLabs or Fish Audio key, and the recording and transcript land in the same inbox as the chat. It cannot transfer a live call to you; it takes the caller's details instead.
How Bold Agent Kit compares with the other tools people shortlist for the same job.
Load the training material, swap the embed, connect the channels, and read the inbox for a week. Seven days free, then $25 a month for unlimited agents.
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