Bold Agent Kit vs Tidio is one AI agent against a platform of modules. Tidio combines live chat, a ticketing help desk, the Lyro AI agent and Flows, priced by plan and by conversation; Bold Agent Kit is one agent on the website chat, email, texts, phone calls and eleven social DM platforms, reading your connected store before it replies, for $25 a month on your own AI key. Here is how they compare, including where Tidio fits better.
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Tidio's AI agent is Lyro. Tidio's own page says Lyro builds its knowledge base from your support content, learns from how your human agents answer the questions it could not, and hands a conversation to a person under handoff and escalation rules you set. It is one part of a wider product that also includes live chat, a help desk with ticketing, and Flows.
Bold Agent Kit's agent answers from material you give it deliberately: documents as PDF or Word, Q&A pairs for the questions you get every day, prices, hours and lead times as data points, and the pages of your own site it may link to, which are read, stored and linked verbatim. It answers from that and nothing else, stores every reply with the source it came from, and when a question falls outside it, says so and, if you told it to, hands the thread to you. The same agent, with the same knowledge, answers the chat widget, email, texts, calls and DMs.
Tidio's plans are measured in conversations. Its pricing page defines a billable conversation as any live chat, ticket, email or social conversation that includes a message from a human agent, and lists Lyro AI conversations as a separate allowance. At the time of writing, Starter is $24.17 a month with 100 billable conversations, and the Lyro AI Agent add-on starts at $32.50 a month for 50 Lyro conversations. Tidio counts a Lyro conversation as one that has at least one reply from the AI agent, once, however many replies it takes.
Bold Agent Kit counts nothing. The plan is $25 a month or $200 a year for the whole account, with unlimited agents, contacts and conversations, whether the agent answered them, you answered them, or both of you did. The AI runs on your own key with one of sixteen providers, billed to you by that provider at cost, and the dashboard in the screenshot measures people reached, replies and value won rather than an allowance used.
Tidio's help desk page lists email, Instagram, Messenger, WhatsApp and the live chat widget as the channels it brings into one dashboard. Plenty of customers use exactly those. Many service businesses and stores also have customers who text the number on the invoice, or ring it, and want an answer there.
Bold Agent Kit answers texts on your own number through Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird or ClickSend, and calls on your own Twilio number, hearing and speaking in real time with the recording and transcript kept. The text step of a campaign carries the sending window, the texts-per-hour pace for the number and the Reply STOP line, and an opt-out on one channel stops the sequence on every channel. You pay only your carrier for the texts and the minutes.
Tidio's integrations page names Instagram, Messenger and WhatsApp, and its help desk brings those into the same dashboard as email and live chat. For a store selling through Meta's apps, that covers a good share of the DMs it receives.
Bold Agent Kit connects Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X, each with your own app credentials, answered by the same agent inside each platform's own reply window. Every DM lands in the same inbox as the email, the chat and the call transcript, and when a DM turns out to belong to a customer the agent already knows, the two records are merged and the history moves across, so the agent reads the whole story before it replies.
Tidio is a customer service platform with a lot in it: live chat, a help desk with ticketing, the Lyro AI agent and Flows, with a free plan, a 7-day free trial and integrations with Shopify, WordPress, HubSpot, Zendesk and many more. Its help desk turns conversations into tickets, manages priority and routes tickets automatically, and Tidio presents it to e-commerce stores and service providers, from small businesses up. For a lot of small stores it is among the first support tools they install.
The comparison usually starts when people add up what they actually use. Tidio's plans count conversations: billable conversations, the ones a human agent replies in, set by plan, and Lyro AI conversations as a separate allowance, with the Lyro add-on starting at $32.50 a month for 50 at the time of writing. Flows has its own allowance, counted in visitors reached. Each of those is a sensible way to price a piece of software. Together they make a support bill with more than one moving part, and a business that grows keeps choosing a tier for each.
Bold Agent Kit is built around one agent rather than a set of modules. The same agent answers the website chat, email, texts to your number, phone calls and DMs on eleven platforms, from one knowledge base, into one inbox where you can step into any thread and hand it back. Connect Shopify, WooCommerce, Wix, Squarespace or Stripe and it reads what a customer bought before it replies; it cannot issue refunds or change orders, and hands those to a person. The same subscription runs campaigns by email, text and call and books real slots in your calendar.
The price is $25 a month or $200 a year for the whole account, with unlimited agents, contacts and conversations, and the AI on your own key billed at cost. It is not a ticketing help desk: there are no ticket priorities or routing rules, only one inbox and the handover rules you write. If ticketing is central to how your team works, read the section on when Tidio fits better. If what you want is one agent on every channel at a price that does not count, the rest of this page compares the two, job by job.
Each one comes from how Tidio publishes its plans and its scope, not from how well it works, and whether that shape suits the business reading this.
Tidio counts billable conversations, the ones with a message from a human agent, by plan, and counts Lyro AI conversations as a separate allowance. A busy month moves both. That is a reasonable way to price, and it means someone on the team has to watch two numbers and choose a tier for each as the business grows.
At the time of writing, Tidio's pricing page lists the Lyro AI Agent add-on from $32.50 a month for 50 Lyro conversations, alongside the plan. A store that wants the AI to take most of the questions is buying a conversation allowance for it, and resizing that allowance whenever volume changes.
Flows is listed on Tidio's pricing page with its own allowance, counted in visitors reached, from $24.17 a month for 2,000. For a business that wants automation as well as answers, that is a third number to size alongside the other two, and a third thing to revisit at renewal.
Tidio's help desk page lists email, Instagram, Messenger, WhatsApp and the live chat widget as the channels it brings together. If your customers also text the number on the invoice, call it, or message you on Telegram or X, you want those answered by the same agent, from the same knowledge, in the same inbox.
Bold Agent Kit replaces the modules with one agent and the allowances with one price. You build the agent once, and it works every channel you connect.
Documents, Q&A pairs, data points and the pages of your own site make up the knowledge base, and the agent answers from it on the chat widget, email, texts, calls and eleven DM platforms. The returns window is the same in every reply because it is the same agent, and every reply is stored with the source it came from, so you can read back why it said what it said.
With Shopify, WooCommerce, Wix, Squarespace or Stripe connected, it looks the customer up before it writes: what they bought, what is still open, what they are worth. It merges the chat visitor, the email and the Instagram DM from one person into one contact, and hands refunds and order changes to a person, because it cannot make them itself.
$25 a month or $200 a year for the account, with unlimited agents, contacts and conversations, and campaigns and bookings included. The model runs on your own key, billed by your provider at cost; texts and calls are billed by your carrier. No conversation allowances, and no add-on for the AI.
The inbox in the screenshot is one list: website chat, texts and phone calls together, a call marked no answer, a completed call that booked a roof inspection, texts confirming an appointment and asking the price. Email and social DMs arrive in the same list, each row tagged with the channel it came in on, and you can filter it to one channel, one number, one mailbox or one agent when you are working a single queue of questions.
Reply in any thread and the agent stands down on that conversation; hand it back when you are finished and it picks up where you left it. That is how the conversations you named, refunds, complaints, damaged parcels, reach a person, with the whole history above the reply box. There are no tickets to prioritise or route. For a team of one to five people sharing support, one list with a takeover button is often all the structure the job needs.
Four practical differences, each one something you can check for yourself during the 7-day trial.
$25 a month for the account, with unlimited conversations. A good month for sales does not move you into the next conversation band or a bigger AI allowance.
Texts on your own number and calls on Twilio, answered by the same agent that works the chat and the DMs, from the same knowledge base.
The chat cookie, the email, the phone number and the social handle are merged into one contact, and the agent reads the whole history before it replies.
Pull a segment of past customers from the store and run an email and text sequence at it, with the agent working the replies rather than leaving them in an inbox.
Every message, reply, call, visit and order goal is recorded against a person and reported per agent and across all agents.
The funnel counts people: how many the agent reached, how many replied, how many went on to visit your site, and how many converted, with the value won and the median time to convert. Put a goal on your order confirmation page with a dollar value, and a pre-sale chat or a win-back campaign reports the orders behind it, rather than a count against a conversation allowance.
Below the funnel, a channel table shows where each customer first made contact and which channel they were on when they bought, so you learn whether the chat widget, the Instagram DMs or the texts carry your store. A pages table shows which product and policy pages known people read before converting, and one row per customer shows every chat, email, DM, text, call and visit in order. Page goals and visit triggers need the one-line snippet on your site; conversations and marking a sale won do not.
Built from the cookie, email address and phone number attached to that contact, so activity months apart on different channels appears on one row.
Page goals and visit triggers require a one-line snippet on your website. Conversations, bookings and manually marking a deal won work without it.
What Tidio does or charges for each job, as its own website states it on the date below, and what Bold Agent Kit does for the same job. Plans change, so check tidio.com for the current detail.
| The job | Tidio | Bold Agent Kit |
|---|---|---|
| What the product is | Live chat, a help desk with ticketing, the Lyro AI agent and Flows | One AI agent on every channel with one inbox; not a ticketing help desk |
| The AI agent | Lyro, sold by the Lyro conversation; the add-on starts at $32.50 a month for 50 at the time of writing | Included on every agent; your own key, billed by your provider at cost |
| Conversations people reply in | Billable conversations by plan; Starter lists 100 at $24.17 a month | Unlimited, on the $25 plan |
| Tickets | Conversations turned into tickets, with priority and automated routing | No tickets: the threads you named land in the inbox with the agent standing down |
| Channels | Email, Instagram, Messenger, WhatsApp and the live chat widget, per its help desk page | Email, chat, texts, calls, and eleven DM platforms |
| Integrations | Shopify, WordPress, HubSpot, Zendesk, Salesforce, Zapier and many others on its integrations page | Eighteen CRMs, calendars and stores, from HubSpot and Jobber to Shopify and Stripe |
| Automation and campaigns | Flows, with its own allowance, from $24.17 a month for 2,000 visitors reached | Email, text and call campaigns with schedules and stop rules, included |
| Getting started | A free plan, and a 7-day free trial with no credit card required | A 7-day free trial, then $25 a month or $200 a year |
Tidio is a customer service platform that combines live chat, a ticketing help desk, the Lyro AI agent and Flows, with a free plan and conversation-based plans and add-ons. Bold Agent Kit is one AI agent that works the website chat, email, texts, calls and eleven DM platforms from one knowledge base and one inbox, priced at $25 a month or $200 a year for the account on your own AI key. It is not a ticketing help desk. If you need tickets with priorities and routing, or a free plan, Tidio offers them; if you want one agent on every channel at a flat price, Bold Agent Kit does.
We checked Tidio’s public website on 11 September 2026 for this comparison. Plans and features change, so check tidio.com for the current detail. Tidio is a trademark of its owner, and Bold Agent Kit is not affiliated with or endorsed by it.
Three honest situations. Which one you are in depends on how your team handles support and which channels your customers actually use.
A store or service business running Tidio's chat widget and Lyro, which wants texts and calls in the same place, more DM platforms and a price that does not count conversations. Load the help content Lyro was answering from into the knowledge base, replace the Tidio widget script with Bold Agent Kit's one line, connect support@, the social accounts and a number, and switch auto-reply on one channel at a time.
A new store, or a business choosing its first support tool, deciding between a platform of modules and one agent. With Bold Agent Kit there is one thing to set up and one price: build the agent from your help docs, put the widget on the site, connect the channels your customers use, and let it answer while you learn what they ask most.
A support team that works in tickets, with priorities and automated routing, and wants live chat, a help desk and an AI agent from one vendor, with a free plan to start on. Tidio's help desk turns conversations into tickets and routes them automatically, and its integrations page lists Zendesk, Salesforce, Zapier and many more. If ticketing or a free plan is what you need, Tidio offers it and Bold Agent Kit does not.
Connect the tools you already run and the agent works them like an assistant would: it takes appointments straight into your calendar, writes notes and outcomes back to the CRM, and reads your store to see what somebody has bought before it answers them.
Bookings are real, not guesses. It is only ever given slots that are genuinely free, and it can only take one it actually offered — so it cannot invent a time or double-book you. The same connection pulls a segment of past customers into a list when you want to run a campaign at them.
HubSpot
GoHighLevel
Housecall Pro
ServiceTitan
Jobber
Google Calendar
Microsoft 365
Calendly
HubSpot Meetings
Zoho Bookings
Acuity
Cal.com
Square
Stripe
Shopify
WooCommerce
Wix
SquarespaceEach agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.
Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.
OpenAI
Anthropic
Gemini
xAI
Mistral
DeepSeek
GLM
Kimi
Qwen
MiniMax
Groq
Together
Fireworks
OpenRouter
Ollama
Any OpenAI APIA new address sending forty cold emails a day gets filtered, and takes the domain with it. Mailboxes that opt into warm-up send each other ordinary mail on a ramp, starting at five a day. The receiving mailbox finds each message, moves it out of spam if it landed there, marks it read and replies to a share of them.
Each mailbox carries a health score out of 100 — SPF, DKIM and DMARC on the sending domain, seven days of real sends and bounces, and where its own warm-up mail is landing — with the reasons listed. A mailbox whose bounce rate or spam placement passes a threshold is pulled out of campaign rotation automatically, before it damages the domain.
Three steps. There is no data migration: the help content goes into the knowledge base, the widget script is swapped, and auto-reply is switched on channel by channel.
Name the agent, choose a model and paste your API key. Then give it what Lyro was answering from: the help articles and policies it read, saved as PDF or Word documents, or the pages of your own site added as pages it may link to, which are read, stored and linked verbatim. Add Q&A pairs for the questions your team answers most, and your prices, delivery times, support hours and returns window as data points.
Write the instructions last: how it talks, what it may offer, and the moments to stop and fetch a person. If your Lyro handoff rules sent refunds, complaints or high-value customers to a person, write the same rules here, and those threads arrive in your inbox with the agent standing down.
Remove the Tidio script from your site and add Bold Agent Kit's one line in its place, with your colour, image and greeting. Connect support@ with an app password for Gmail or Outlook, or as an SMTP and IMAP host for anything else, and the Instagram, Messenger and WhatsApp accounts on your own app credentials. Then add any channel you were not covering before: a number for texts and calls, and the other DM platforms your customers use.
Connect the store, so the agent reads the order before it answers, and a calendar if you book appointments. Everything runs on your own accounts, so the address, the number and the reputation stay yours.
Auto-reply is a separate switch for each channel. Switch it on for the chat widget, read the inbox for a day, adjust a Q&A pair or a data point where an answer needs it, then add email, the DMs, texts and calls. Calls have their own switches for answering and dialling, so it can answer the phone without ever placing a call.
The routine questions are handled, and the ones you named come to you with the history attached. When you want the reorder campaign, import a store segment, build the sequence and read the whole plan on the review screen; nothing sends until you press Start.
One account runs unlimited agents, one per client, and nothing is shared between them. A knowledge base belongs to a single agent, and content from one agent is never used to generate replies for another.
Invite a client by email address and they get their own login, which opens onto the one agent you gave them: its conversations, its numbers, its analytics and a reply box. They cannot see your other clients, your API keys, your settings or your billing. Access is deny-by-default.
No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.
| Agents | |
|---|---|
| How many | Unlimited — one per business, brand or job |
| Shared brain | The same identity, instructions and knowledge on every channel |
| Knowledge base | Documents, Q&A pairs, data points and pages of your own site |
| Isolation | One agent's content is never used to reply for another |
| Client seats | Invite a client into one agent, with their own login |
| Channels | |
| As many mailboxes per agent as you connect, rotated by campaigns | |
| Text messages | Nine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend |
| Phone calls | Answering and dialling, with recordings and transcripts |
| Transcription | Google, or Deepgram nova-3 on your own key |
| Voices | Google, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account |
| Voice cloning | Record a voice in the browser and clone it on your ElevenLabs or Fish Audio key |
| Website chat | A widget on your site with your colour, image and greeting |
| Social DMs | Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X |
| Inbox | |
| One list | Every channel's conversations together, newest first, tagged by channel |
| Filters | By channel, by mailbox or number, or by agent |
| Takeover | Reply yourself and the agent stands down on that thread |
| Hand back | Return the thread to the agent when you are done |
| Campaigns | |
| Multichannel sequences | Email, text and call steps in one campaign, each with its own timing |
| Send conditions | Send a step only if they opened, did not open, clicked or did not click |
| Schedule | The days, hours and time zone anything may be sent |
| Stop rules | A reply, a booking or an opt-out on any channel ends the sequence |
| Pacing | Per-mailbox and per-number hourly limits, pausable and resumable |
| Review before start | The full plan is shown; a campaign sends nothing until you start it |
| Templates | Email, text and call scripts, saved once and reused |
| Analytics | |
| Funnel | Reached, replied, visited, converted, plus value won and time to convert |
| By channel | Where each person started, and the channel they converted on |
| Pages | Which pages known people read, and how many of them converted |
| Journeys | One row per person: every message, visit, call and booking in order |
| Goals | A page rule or a manual "won", each with a dollar value |
| Triggers | A known person returns to a page — notify you, or send a follow-up |
| Open and click tracking | Recorded per campaign and added to that person's history |
| Integrations | |
| Calendars | Google, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings |
| CRMs and commerce | HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace |
| Booking | Real open slots offered, and only an offered slot can be booked |
| CRM import | Import a segment of customers into a contact list |
| Deliverability and compliance | |
| Mailbox warm-up | Ramped sending across the network, with spam rescue and replies |
| Health score | SPF, DKIM, DMARC, bounce rate and inbox placement, with reasons |
| Auto-rest | A failing address is removed from rotation automatically |
| Unsubscribes | One click, honoured automatically, including on queued mail |
| Reply limits | One reply per thread, per-sender daily and per-channel hourly caps |
| Filtering | Bounces, out-of-office and no-reply addresses ignored |
| List building | |
| Contact extraction | Emails, phone numbers and social profiles, on any site. Unlimited. |
| Deep scan | Follows the pages of a domain most likely to carry contact details |
| Domain queue | Load a CSV of sites and work through them one at a time |
| Contacts and lists | Unlimited, by email or phone, with CSV import and export |
| AI | |
| Your own key | Sixteen providers, including any OpenAI-compatible endpoint you host |
| What we charge for AI | Nothing — no markup, no metering, no credit packs |
| On calls | Uses your provider's fastest model automatically |
| Account | |
| Platforms | Chrome side panel and web dashboard on one login |
| Members' forum | Six boards, visible only once you are signed in |
| Referral program | $50 a year per referral ($5 a month), recurring for the life of the account |
| Support | support@boldagents.co |
Billed monthly. No add-ons, no seat tiers. Cancel anytime.
$16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.
For some buyers yes, and for others no. A store or service business that wants one AI agent on every channel, including texts and phone calls, at a flat $25 a month with no conversation allowances, and wants campaigns and calendar booking on the same plan, will usually find Bold Agent Kit the closer fit. A team that works in tickets with priorities and routing, wants a free plan to start on, or needs integrations such as Zendesk or Zapier will find Tidio built for that. The fair test is to try both against your own customers' questions.
Tidio combines live chat, a help desk with ticketing, the Lyro AI agent and Flows, with plans measured in conversations and Lyro sold as an add-on. Bold Agent Kit is one AI agent that works the chat widget, email, texts, calls and eleven DM platforms from one knowledge base and one inbox, with no ticketing. It is priced at $25 a month or $200 a year for the account with unlimited agents and conversations, the AI runs on your own key, and the same plan runs multichannel campaigns and books real calendar slots.
At the time of writing, Tidio's pricing page lists a free plan, Starter at $24.17 a month with 100 billable conversations, Growth from $49.17 a month, Plus from $300 a month plus usage, and Premium on request. A billable conversation is one that includes a message from a human agent. The Lyro AI Agent add-on starts at $32.50 a month for 50 Lyro conversations, and Flows is priced by visitors reached. Bold Agent Kit is $25 a month or $200 a year for the account, unlimited conversations, with your AI provider's usage billed to you at cost. Check both pages for current figures.
Load the help content Lyro was answering from into the new agent's knowledge base: help articles and policies as PDF or Word documents, or your own site's pages as allowed links, plus Q&A pairs and data points. Remove the Tidio script from your site and add Bold Agent Kit's one line. Connect support@ and your Instagram, Messenger and WhatsApp accounts on your own credentials, add a number for texts and calls if you want them, connect the store, and switch auto-reply on one channel at a time. Past conversations stay in Tidio; the new inbox starts on the day you switch.
When your support team works in tickets, or you want to start on a free plan. Tidio's help desk turns conversations into tickets, manages priority and routes them automatically, and it offers a free plan alongside its paid ones, which Bold Agent Kit does not. It also lists integrations with Zendesk, Zapier, Salesforce and many other tools, where Bold Agent Kit connects to eighteen CRMs, calendars and stores. If the website chat is your main channel and ticketing is central to how you work, Tidio is designed for that and is the more natural choice.
Yes. Texts run on your own number through Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird or ClickSend, and calls on your own Twilio number, with separate switches for answering and dialling. On a call the agent hears and speaks in real time, using the fastest model your provider offers, and the recording and transcript land in the same inbox as the chat and the email. It cannot transfer a live call to you, but it can take the caller's details. You pay only your carrier for texts and minutes.
Yes. With Shopify, WooCommerce, Wix, Squarespace or Stripe connected, it looks the customer up before it replies, seeing what they bought, what is still open and what they are worth, and answers "where is my order?" from that record. It cannot issue refunds, cancel orders or change addresses; you name those as the moments to fetch a person, and the thread lands in your inbox with the agent standing down. The same connection pulls a segment of past customers into a list for a reorder or win-back campaign.
Yes. Unlimited agents are included, each with its own identity, mailbox, chat widget, social accounts, store connection, knowledge base and analytics, and nothing is shared between them. Content from one agent is never used to reply for another, so two brands with different return policies never give each other's answers. An agency running stores for clients can invite each client into their own agent with a login that shows that agent's inbox and analytics and nothing else. The price stays $25 a month for the account.
How Bold Agent Kit compares with the other tools people shortlist for the same job.
Load your help docs, swap the widget, connect support@, the DMs and a number, and watch the inbox for a week. Seven days free, then $25 a month for the whole account.
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