The best Botpress alternatives
Ranked for the team that runs it.

The best Botpress alternatives depend on whether you want a support platform, a builder or one agent for every conversation. This list ranks six options, from help desks with AI agents to a finished agent on fifteen channels, with how each one charges and who it suits.

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Every channel wired into one agent and out to the tools behind it: email, SMS, phone, Instagram, Messenger, WhatsApp, Telegram, LINE, Slack, Discord, X, Reddit, Bluesky, website chat, campaign sequences and follow-ups on one side; HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Google Calendar, Microsoft 365, Calendly, HubSpot Meetings, Zoho Bookings, Acuity Scheduling, Cal.com, Square Appointments, Stripe, Shopify, WooCommerce, Wix and Squarespace on the other.

Why people look for a Botpress alternative

Botpress calls itself the AI-native customer support platform, and "an AI agent company that built a helpdesk". It offers three ways to build an agent: Botpress Studio, a visual AI agent builder; Botpress Viber, its natural-language builder, which creates, tests and publishes an agent from a description with no nodes or flows; and Built by Botpress, where its own team builds and maintains custom agents. Knowledge bases, tables and escalation rules sit underneath, and Botpress Desk is a full helpdesk with teams, routing, macros and a help centre, or the agent can work on top of an existing Zendesk or Intercom.

Its pitch is that the agent acts rather than only answers. Its site says Botpress agents process refunds, update accounts, correct orders and run multi-step workflows, with escalation rules that decide when to hand a conversation to a person along with its context. It is priced per conversation, with AI usage included up to an allowance on each plan, and it publishes its prices: at the time of writing, a free plan with 100 conversations, then Plus at $150 a month and Team at $750 a month, both billed annually, with three seats on Plus and unlimited seats on Team.

People look for Botpress alternatives for reasons that follow from that design. Some want a builder with a different emphasis, or full control on their own servers. Some want an AI agent and help desk priced on outcomes rather than conversations, or a smaller product with a lower first paid step. And some find that most of their conversations are not support tickets at all, but enquiries, bookings and follow-ups arriving by text, phone, email and messaging apps, which is a different job from running a help desk.

This page ranks six options for those buyers, each described from its own site with who it suits. Bold Agent Kit is first because we make it. It is a finished agent for every customer conversation on fifteen channels, at $25 a month on your own AI key, and it deliberately hands refunds to a person rather than issuing them. If an agent that takes money actions inside a helpdesk is what you need, Botpress and several of the tools ranked after it are built for exactly that.

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Support desk or every conversationTickets and refunds, or enquiries, bookings and follow-up too.

What the agent may do aloneIssue refunds itself, or read the order and fetch a person.

How usage is countedConversations, outcomes, credits, executions, or nothing at all.

Which channels are on which planVoice at the top tier, or texts and calls on the entry plan.

How the agent is builtA canvas, a prompt, your own code, or a knowledge base and instructions.

Where it runsHosted by the vendor, or on your own infrastructure.

Four reasons people move on from Botpress

None of these is a flaw. Each follows from how Botpress describes its scope and its pricing, and each weighs differently depending on what your conversations are about.

It is shaped around the support ticket

Botpress presents itself as a customer support platform. The use cases it lists are escalation and handoff, ticket enrichment, AI actions, ticket deflection and ticket management, and Botpress Desk handles L1, L2 and L3 tickets. That is the right shape for a support operation. A business whose messages are mostly "how much is it?", "do you have Saturday?" and the lead that went quiet last Tuesday needs follow-up and booking more than it needs a ticket queue.

Conversation packs are added automatically

Botpress counts a conversation as any exchange with at least two messages from the end user in the billing month, with AI-only and human-assisted conversations counted the same. Its pricing FAQ explains that extra conversations are added automatically in packs of 100 as a workspace nears its quota, that this auto-recharge cannot be turned off, and that unused pack conversations expire at month end. It says why: pausing conversations would pause the product. It is predictable, and a busy month still costs more.

The first paid plan is sized for a team

At the time of writing, the free plan includes 100 conversations, three seats and three AI agents, with no top-ups. The first paid plan, Plus, is $150 a month billed annually with 250 conversations, three seats and unlimited agents, and Team, with unlimited seats, routing and team analytics, is $750 a month billed annually. For a support team that is a clear ladder. For a sole trader or a small agency that needs more than 100 conversations, the next step is the Plus plan.

Voice sits on the top plan

Botpress Desk lists webchat, email, WhatsApp, Slack, Discord, Telegram, Instagram, Facebook Messenger and voice, and its natural-language builder publishes to Twilio for voice and SMS. Its pricing table shows the voice channel among the Enterprise plan's additions, with three minutes of a call counted as one conversation. For a support desk that works in chat, that rarely matters. For a clinic, a trade or a salon, where the phone is the busiest channel, it puts the phone at the top of the price list.

What to look for in a Botpress alternative

Three questions separate the tools on this list more than any feature grid. Answer them for your own business first, and the shortlist writes itself.

01 / Scope

Tickets, or every conversation

If your conversations are support tickets that need routing, teams, SLAs and a help centre, look for a tool with a real help desk: Botpress itself, Intercom or Tidio. If they are a mix of support, sales enquiries, bookings and follow-up across many channels, look for one agent that covers all of them from one knowledge base, and that can start a conversation as well as answer one.

02 / Authority

What the agent may do without you

Some agents are built to issue refunds, change plans and correct orders on their own, under conditions you set. Others read the order and hand anything involving money to a person. Decide which you want before you compare: an agent with authority needs careful rules and testing, and an agent without it needs a quick, clean handover into an inbox somebody watches.

03 / Billing

What a busy month costs

Per-conversation packs, per-outcome charges, credits, workflow executions and flat fees each behave differently when traffic triples. Look at what happens past the quota: whether top-ups are automatic, whether they can be capped, and whether AI usage is included, passed through, or billed by a provider on a key you hold.

The best Botpress alternatives, ranked

Bold Agent Kit is first because we make it. After it, the tools are ordered by how closely they fit the typical Botpress buyer, a support team that wants an AI agent able to act, with a builder or a helpdesk around it: Voiceflow, the nearest agent-building platform; Intercom Fin, an AI agent and help desk priced per outcome; Tidio, live chat, a help desk and an AI agent with published plans; Chatbase, a lighter agent trained on your content; and n8n, for technical teams that want to build on their own infrastructure.

We make Bold Agent Kit, which is why it is first on this list. Every other entry is described from its own website, including when it is the better choice.

01 / Best for businesses that want one finished agent on fifteen channels

Bold Agent Kit

Bold Agent Kit is one AI agent for every conversation a business has with its customers, not only the support tickets: the enquiry on the website chat, the text to your number, the phone call, the email to support@ and the DM on Instagram, WhatsApp, Messenger, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit or X. You configure it with a knowledge base, your documents, Q&A pairs, prices and hours and the pages of your own site, plus written instructions, and it answers from that material alone, storing every reply beside its source.

It is deliberately more cautious than an agent that issues refunds. It reads a connected store or CRM, such as Shopify, Stripe, HubSpot or ServiceTitan, to see what a customer bought before it replies, but it cannot issue a refund or change an order; you name those as the moments it fetches you, and the thread lands in one inbox with the agent standing down. It can book, though: it offers real open slots from your calendar and writes the chosen one in. And it follows up, with campaigns of email, text and call steps that stop on a reply, a booking or an opt-out.

Choose it if you want one agent on fifteen channels at a flat price rather than a support platform priced per conversation: $25 a month or $200 a year for the account, unlimited agents, a 7-day free trial and the AI on your own key with one of sixteen providers. Choose Botpress, Intercom Fin or Tidio if you need a ticketing help desk with routing and teams, or an agent that takes money actions on its own.

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Best forbusinesses that want one finished agent on fifteen channels

Pricing$25 a month or $200 a year for the whole account, no conversation count, AI on your own key at cost

ChannelsEmail, texts, phone calls, website chat and eleven DM platforms

Every conversation, not just ticketsSupport, sales enquiries, bookings and follow-up from one agent.

Fifteen channels on the one planEmail, texts, calls, website chat and eleven DM platforms.

Refunds go to a personIt reads the order, and hands money decisions to you.

Not a ticketing help deskOne inbox with takeover, not queues, routing and SLAs.

02 / Best for CX and product teams designing agents with engineers

Voiceflow

Voiceflow calls itself the AI agent platform for CX teams. Its Agent Builder balances agentic playbooks with deterministic workflows under global instructions and guardrails; a knowledge base, Functions, API blocks and custom code sit behind it; and agents move through development, staging and production environments hosted on Voiceflow, with an observability suite that uses LLM-powered evaluations. One agent can run across web, app, WhatsApp, SMS and voice, and it launches through Voiceflow's web chat or any custom interface through its Dialog API.

Natively it integrates with Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio, and reaches anything else through REST APIs, Functions and the Model Context Protocol. At the time of writing, its pricing page publishes no plan prices: agencies and partners start on a free trial with usage-based billing, white-labelling and client handoff tools, and businesses book a demo or request pricing. Its billing documentation describes a plan fee, add-ons such as editor seats and phone numbers, and credits consumed as agents respond and call.

Choose Voiceflow if you valued Botpress Studio's canvas and want a platform built around conversation design, with product, CX and engineering teams working on the same agent. It suits teams that already run a help desk such as Zendesk or Salesforce and want the agent to work inside it.

Bold Agent Kit vs Voiceflow

Best forCX and product teams designing agents with engineers

PricingPlan fee, add-ons and credits; businesses request pricing, agencies start on a free trial

ChannelsWeb, app, WhatsApp, SMS and voice

Built for conversation designPlaybooks and deterministic workflows under global guardrails.

A production pipelineDevelopment, staging and production environments, hosted.

Web, app, WhatsApp, SMS and voiceOne agent across all of them at once, per its site.

Pricing on requestBusinesses book a demo; agencies start on a free trial.

03 / Best for support teams that want an AI agent priced per outcome

Intercom Fin

Fin, from Intercom, is the nearest comparison on this list to Botpress Desk: an AI agent and a help desk that can be bought together or apart. Intercom's plans combine Fin with a configurable inbox and ticketing system, a public help centre and knowledge hub, workflows and reporting; alternatively Fin runs on top of another help desk such as Salesforce or HubSpot, where its pricing page mentions a minimum of 50 outcomes a month. Fin's site describes it updating accounts, processing payments and refunds, and following Procedures you configure.

It is charged by outcome. At the time of writing, its pricing page lists $0.99 per outcome, counted once per conversation: a resolution, a Procedure handoff to a person, or a disqualification, with qualifications at $9.99. A conversation passed to your team without an outcome is not charged. Intercom's own plans, Essential, Advanced and Expert, set a price per Full seat, with Lite seats free, and there is a 14-day free trial.

Choose Fin if you want what Botpress Desk offers, an agent that acts and a help desk around it, but priced on outcomes rather than on conversations, or if you already run Intercom, Salesforce or HubSpot for support. Botpress counts AI-only and human-assisted conversations the same; Fin charges when it delivers an outcome. Which suits you depends on how many of your conversations end in one.

Bold Agent Kit vs Intercom Fin

Best forsupport teams that want an AI agent priced per outcome

PricingPer outcome: $0.99 per Fin outcome at the time of writing, plus Intercom seat prices if you use its help desk

ChannelsChat, email, SMS, WhatsApp, social, Slack and voice

An agent and a help deskTogether on Intercom, or Fin alone on another help desk.

Charged per outcome$0.99 per resolution or Procedure handoff at the time of writing.

Takes actionsProcedures, data connectors, APIs and MCP, per its site.

Seats on the help deskIntercom plans are priced per Full seat; Lite seats are free.

04 / Best for online stores that want live chat, a help desk and AI together

Tidio

Tidio is a customer service platform built from three products that can be bought together or on their own: Lyro, its AI agent, which answers from your support content; a help desk with live chat and ticketing; and Flows, no-code automations that trigger at points in the customer journey. Its pricing page lists Messenger, Instagram, WhatsApp and email integrations alongside the chat widget, native Shopify actions, and Lyro as an agent you can also add to Zendesk, Salesforce or another help desk.

Plans are measured in conversations. A billable conversation is any chat, ticket, email or social conversation that includes a message from a person on your team, and Lyro conversations, those with at least one reply from the AI agent, are counted separately. At the time of writing, Starter is $24.17 a month with 100 billable conversations, and the Lyro AI Agent starts at $32.50 a month for 50 Lyro conversations. There is a 7-day free trial without a card, after which the account moves to the Free plan unless you upgrade.

Choose Tidio if you run an online store or a small support team and want live chat, a ticketing help desk and an AI agent in one place, with a published price to start from. Compared with Botpress it asks for less building, and it counts human and AI conversations separately rather than together.

Bold Agent Kit vs Tidio

Best foronline stores that want live chat, a help desk and AI together

PricingPlans by conversation quota; free plan, paid plans from $24.17 a month and Lyro from $32.50 a month at the time of writing

ChannelsLive chat, email, Messenger, Instagram and WhatsApp

Live chat, help desk and AILyro, ticketing and Flows, together or on their own.

Store actions built inNative Shopify actions listed on its pricing page.

Conversations counted two waysBillable human conversations and Lyro conversations, each with a quota.

Free plan after the trialA 7-day trial on paid features, then the Free plan unless you upgrade.

05 / Best for teams that want a quick agent trained on their own docs

Chatbase

Chatbase builds AI agents for customer experience from the content you already have. You connect your data sources, write the agent's role and guardrails in plain language, run it against real customer scenarios and publish it to your website, WhatsApp, email, Slack and Meta's apps. Actions are written as plain-language steps, such as asking for an order number, retrieving the order and checking the return window, and its Standard plan adds a help desk and voice.

Rather than conversations, it sells message credits. At the time of writing, a free plan includes 50 credits a month, with agents deleted after 14 days of inactivity, and its published paid plans start at $40 a month for 700 credits, then $150 for 4,000 and $500 for 15,000, each with a 7-day trial. Extra agents, branding removal and auto-recharge credits are add-ons.

Choose Chatbase if Botpress felt like more platform than you needed and your agent mostly answers questions from documents, with a few actions. It suits a business running one main agent on steady traffic, with more agents sold on top.

Bold Agent Kit vs Chatbase

Best forteams that want a quick agent trained on their own docs

PricingMessage credits by plan; free plan, paid plans from $40 a month at the time of writing

ChannelsWebsite chat, email, voice, WhatsApp, Meta's apps and Slack

Plain-language setupRole, guardrails and actions written in sentences, not nodes.

Publish in one clickWebsite, WhatsApp, email, Slack and Meta's apps.

Credits, not conversationsPlans from $40 a month for 700 message credits at the time of writing.

Agents as an add-onExtra agents are sold on top of the plan.

06 / Best for technical teams that want to build and self-host

n8n

n8n is a workflow automation platform for technical teams that also builds AI agents. You build agents and workflows visually on a canvas, drop into JavaScript or Python wherever you need to, and connect more than 500 integrations or any API. Its site shows multi-agent setups and RAG systems, structured inputs and outputs around AI steps, human-in-the-loop approvals, evaluations, and every step of an agent's reasoning traceable on the canvas.

It runs where you decide: on-premises, air-gapped if you need it, or on n8n's managed cloud. A standard self-hosted version is published on GitHub, and n8n Cloud is priced by workflow executions, where one execution is a full run of a workflow however many steps it has. At the time of writing, cloud plans start at €20 a month billed annually, and every plan includes unlimited users, unlimited workflows and every integration.

Choose n8n if the part of Botpress you valued was control: your own infrastructure, your own code and your own choice of models. Anything customer-facing, the chat, the channels and the handover to a person, is a workflow your team designs and maintains, which is the point for a technical team.

Bold Agent Kit vs n8n

Best fortechnical teams that want to build and self-host

PricingCloud plans by workflow executions, from €20 a month billed annually at the time of writing; self-hosted version on GitHub

ChannelsWhatever your workflows connect to, across 500+ integrations

Self-host or cloudOn-premises, even air-gapped, or n8n's managed cloud.

Code when you need itJavaScript or Python anywhere in a workflow.

Priced per executionA full workflow run counts once, however many steps.

You build the front endThe chat, the channels and the handover are workflows you design.

Botpress alternatives side by side

Who each suits, where it talks to customers and how it charges, as each vendor describes it on its own site.

Tool	Best for	Channels	How it charges
Bold Agent Kit	businesses that want one finished agent on fifteen channels	Email, texts, phone calls, website chat and eleven DM platforms	$25 a month or $200 a year for the whole account, no conversation count, AI on your own key at cost
Voiceflow	CX and product teams designing agents with engineers	Web, app, WhatsApp, SMS and voice	Plan fee, add-ons and credits; businesses request pricing, agencies start on a free trial
Intercom Fin	support teams that want an AI agent priced per outcome	Chat, email, SMS, WhatsApp, social, Slack and voice	Per outcome: $0.99 per Fin outcome at the time of writing, plus Intercom seat prices if you use its help desk
Tidio	online stores that want live chat, a help desk and AI together	Live chat, email, Messenger, Instagram and WhatsApp	Plans by conversation quota; free plan, paid plans from $24.17 a month and Lyro from $32.50 a month at the time of writing
Chatbase	teams that want a quick agent trained on their own docs	Website chat, email, voice, WhatsApp, Meta's apps and Slack	Message credits by plan; free plan, paid plans from $40 a month at the time of writing
n8n	technical teams that want to build and self-host	Whatever your workflows connect to, across 500+ integrations	Cloud plans by workflow executions, from €20 a month billed annually at the time of writing; self-hosted version on GitHub

Botpress itself, at the time of writing, publishes a free plan with 100 conversations and paid plans from $150 a month billed annually, priced per conversation with AI usage included and extra conversations sold in packs. Bold Agent Kit is $25 a month or $200 a year for the whole account, with no conversation count; the AI runs on your own key and your carrier bills texts and calls directly.

We checked each tool’s public website on 11 September 2026 for this page. Plans and features change, so check each vendor’s own site for the current detail. Product names are trademarks of their owners, and Bold Agent Kit is not affiliated with or endorsed by any of them.

Which Botpress alternative is right for you

If you value Botpress for its agent that acts inside a help desk, the like-for-like alternatives are Intercom Fin, priced per outcome, and Tidio, with published plans and a free tier. If you valued the builder, Voiceflow gives a CX or product team a platform built around conversation design, and n8n gives an engineering team full control on its own infrastructure. Chatbase suits a team that mostly needs answers from its documents, quickly.

If your conversations are as much about sales and bookings as tickets, and they arrive by email, text, phone and a dozen messaging apps rather than one support widget, Bold Agent Kit is built for that: one agent, fifteen channels, follow-up campaigns and real calendar bookings, for $25 a month on your own AI key. It hands refunds to a person rather than issuing them, which many businesses would rather it did.

Whichever you pick, test it on last month's real conversations before you move: the questions your customers actually asked, on the channels they actually used.

Start 7-day free trial Bold Agent Kit vs Botpress

Powered by your own keys

Each agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.

Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.

Your key, sixteen providersOpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter and more.

Or a model you hostOllama, vLLM, or any other OpenAI-compatible endpoint of your own.

The fast model on callsIt switches automatically, because a phone call cannot wait for a sentence.

No metering from usNo markup, no credit packs, no per-message billing. A busy month costs no more.

Keys stored encryptedYour credentials are yours; we never send them anywhere but your provider.

Sixteen model providers, on your own key

OpenAI
Anthropic
Gemini
xAI
Mistral
DeepSeek
GLM
Kimi
Qwen
MiniMax
Groq
Together
Fireworks
OpenRouter
Ollama
Any OpenAI API

One plan. Everything in it. Monthly or yearly.

No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.

Agents
How many	Unlimited — one per business, brand or job
Shared brain	The same identity, instructions and knowledge on every channel
Knowledge base	Documents, Q&A pairs, data points and pages of your own site
Isolation	One agent's content is never used to reply for another
Client seats	Invite a client into one agent, with their own login
Channels
Email	As many mailboxes per agent as you connect, rotated by campaigns
Text messages	Nine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend
Phone calls	Answering and dialling, with recordings and transcripts
Transcription	Google, or Deepgram nova-3 on your own key
Voices	Google, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account
Voice cloning	Record a voice in the browser and clone it on your ElevenLabs or Fish Audio key
Website chat	A widget on your site with your colour, image and greeting
Social DMs	Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X
Inbox
One list	Every channel's conversations together, newest first, tagged by channel
Filters	By channel, by mailbox or number, or by agent
Takeover	Reply yourself and the agent stands down on that thread
Hand back	Return the thread to the agent when you are done
Campaigns
Multichannel sequences	Email, text and call steps in one campaign, each with its own timing
Send conditions	Send a step only if they opened, did not open, clicked or did not click
Schedule	The days, hours and time zone anything may be sent
Stop rules	A reply, a booking or an opt-out on any channel ends the sequence
Pacing	Per-mailbox and per-number hourly limits, pausable and resumable
Review before start	The full plan is shown; a campaign sends nothing until you start it
Templates	Email, text and call scripts, saved once and reused
Analytics
Funnel	Reached, replied, visited, converted, plus value won and time to convert
By channel	Where each person started, and the channel they converted on
Pages	Which pages known people read, and how many of them converted
Journeys	One row per person: every message, visit, call and booking in order
Goals	A page rule or a manual "won", each with a dollar value
Triggers	A known person returns to a page — notify you, or send a follow-up
Open and click tracking	Recorded per campaign and added to that person's history
Integrations
Calendars	Google, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings
CRMs and commerce	HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace
Booking	Real open slots offered, and only an offered slot can be booked
CRM import	Import a segment of customers into a contact list
Deliverability and compliance
Mailbox warm-up	Ramped sending across the network, with spam rescue and replies
Health score	SPF, DKIM, DMARC, bounce rate and inbox placement, with reasons
Auto-rest	A failing address is removed from rotation automatically
Unsubscribes	One click, honoured automatically, including on queued mail
Reply limits	One reply per thread, per-sender daily and per-channel hourly caps
Filtering	Bounces, out-of-office and no-reply addresses ignored
List building
Contact extraction	Emails, phone numbers and social profiles, on any site. Unlimited.
Deep scan	Follows the pages of a domain most likely to carry contact details
Domain queue	Load a CSV of sites and work through them one at a time
Contacts and lists	Unlimited, by email or phone, with CSV import and export
AI
Your own key	Sixteen providers, including any OpenAI-compatible endpoint you host
What we charge for AI	Nothing — no markup, no metering, no credit packs
On calls	Uses your provider's fastest model automatically
Account
Platforms	Chrome side panel and web dashboard on one login
Members' forum	Six boards, visible only once you are signed in
Referral program	$50 a year per referral ($5 a month), recurring for the life of the account
Support	support@boldagents.co

Monthly Annual save 33%

$25/ month

$200/ year

Billed monthly. No add-ons, no seat tiers. Cancel anytime.

$16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.

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Before you switch

What is the best Botpress alternative?

It depends on why you chose Botpress. For an agent-building platform centred on conversation design, Voiceflow. For an AI agent and help desk priced per outcome, Intercom Fin. For live chat, a help desk and an AI agent with published plans and a free tier, Tidio. For a quick agent trained on your documents, Chatbase. For full control on your own infrastructure, n8n. For one finished agent on email, texts, calls, website chat and eleven DM platforms that answers, books and follows up, Bold Agent Kit, at $25 a month on your own AI key.

Why do people switch from Botpress?

Mostly because of fit. Botpress is shaped around customer support tickets, with a helpdesk, escalation rules and agents that act inside your systems. It is priced per conversation, with extra conversations added automatically in packs of 100 as you near your quota, a top-up its FAQ says cannot be turned off, and the first paid plan is $150 a month billed annually at the time of writing. Businesses whose conversations are more about enquiries, bookings and follow-up across texts, calls and many messaging apps, or who want a flat price, tend to look elsewhere.

How is Bold Agent Kit different from Botpress?

Botpress is a support platform with agent builders, a helpdesk and agents that take actions such as refunds. Bold Agent Kit is one finished agent for every customer conversation: it answers from your knowledge base on email, texts, phone calls, website chat and eleven DM platforms, books real calendar slots, runs follow-up campaigns and puts every thread in one inbox. It hands refunds to a person rather than issuing them. It is $25 a month or $200 a year for the account, on your own AI key. The full side-by-side is on our Bold Agent Kit vs Botpress comparison page.

How do I move my Botpress agent to Bold Agent Kit?

Move the content, then the channels. The files and help-centre articles behind your Botpress knowledge base go in as PDF or Word documents, and recurring questions become Q&A pairs. Structured facts from your tables, such as prices, hours and lead times, become data points. The rules in your instructions and playbooks become plain written instructions, including exactly when the agent should fetch you. Then connect each channel on your own account, add the chat snippet to your site and switch auto-reply on one channel at a time, checking the answers in the inbox as you go.

Is there a free Botpress alternative?

Some alternatives publish free plans, as Botpress itself does. At the time of writing, Tidio moves accounts to its Free plan after a 7-day trial, and Chatbase has a free plan with 50 message credits a month, on which agents are deleted after 14 days of inactivity. n8n publishes a standard self-hosted version on GitHub alongside its paid cloud plans. Bold Agent Kit has no free plan: it has a 7-day free trial, then costs $25 a month or $200 a year for the whole account, with the AI on your own key.

Can an alternative issue refunds the way a Botpress agent can?

Some are built to. Intercom's site says Fin updates accounts and processes payments and refunds through Procedures you configure. Bold Agent Kit does not, by design. It reads a connected store or CRM to see what a customer bought and what is still open, and answers from that record, but it cannot issue a refund, cancel an order or take a payment. You name those as the moments it stops and fetches you, and the thread lands in your inbox with the whole history above it and the agent standing down until you hand it back.

How do Botpress alternatives handle a busy month?

Differently. Botpress adds packs of 100 conversations automatically as you near your quota. Intercom charges per Fin outcome, so the bill follows resolutions. Tidio and Chatbase sell quotas of conversations and credits, with top-ups or upgrades when you run out, and n8n Cloud counts workflow executions. Bold Agent Kit counts nothing: $25 a month for the account, with unlimited agents, contacts and conversations. The AI runs on your own key, so your provider bills its usage at cost, typically a few dollars a month for a busy agent on a small model.

Which Botpress alternatives answer on WhatsApp and Instagram?

Most of them. Botpress itself lists WhatsApp, Instagram and Messenger. Chatbase publishes to WhatsApp and Meta's apps, Tidio integrates Messenger, Instagram and WhatsApp, Intercom lists WhatsApp and social among Fin's channels, and Voiceflow lists WhatsApp. Bold Agent Kit answers DMs on Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X, each connected with your own app credentials and answered inside each platform's reply window, by the same agent that handles your email, texts, calls and website chat.

Other roundups

The best alternatives to the other tools people shortlist for the same jobs.

One agent for every conversation.

Load the help docs and the price list, connect the channels your customers use, and switch auto-reply on one channel at a time. The routine questions are answered, and refunds still come to you.

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