The best Chatfuel alternatives
For the DMs, the comments or both.

The best Chatfuel alternatives depend on where your customers talk to you. If the engine is Instagram comments and broadcasts, look at the social automation tools; if it is the DMs themselves, on more platforms than three, look at the AI agents. Here are six, with the channels each one covers, how each one charges and who each one suits.

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Every channel wired into one agent and out to the tools behind it: email, SMS, phone, Instagram, Messenger, WhatsApp, Telegram, LINE, Slack, Discord, X, Reddit, Bluesky, website chat, campaign sequences and follow-ups on one side; HubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Google Calendar, Microsoft 365, Calendly, HubSpot Meetings, Zoho Bookings, Acuity Scheduling, Cal.com, Square Appointments, Stripe, Shopify, WooCommerce, Wix and Squarespace on the other.

Why people look for Chatfuel alternatives

Chatfuel is built for businesses that sell through WhatsApp and Instagram: small businesses, creators, beauty professionals, clinics and coaches. Its free Light plan covers Instagram, Facebook and WhatsApp with a shared inbox, automated replies, a flow builder, contact management and templates, and its AI PRO plan adds an AI sales manager, an AI knowledge base, AI-powered automations, broadcasts and re-engagement, and funnels for lead qualification. On Instagram it automates post comments, stories, mentions, direct messages and ads, and its keyword comment auto-reply, which sends a pre-written DM to everyone who comments, is free.

At the time of writing, Chatfuel publishes that free plan, and its AI PRO plan starts at $49 a month, less on yearly billing. Its usage-limits page says AI processing runs on a fair-use allowance per billing period, and that if the allowance is reached the assistant stops replying until the limit resets, unless you ask support to connect your own OpenAI key. For a business whose customers are all on those three platforms and whose growth comes through the comments, that is a tidy package.

People look elsewhere when the fit changes. Their customers message on TikTok or Telegram, LINE or Viber, as well as Instagram. A team of several people needs to share WhatsApp with workflows and lead management. The website chat, the support tickets and the DMs need to live in one place. The AI needs to answer from the business's own documents, counted in a way they can plan around. Or the conversation needs to carry on outside the DM, by email, text or phone, with a real booking at the end. Each of those points to a different kind of tool.

The field splits four ways: comment and DM automation tools built for creators and social-first brands; messaging platforms for teams that handle many conversations across many apps; customer service platforms that put website chat and social in one inbox; and AI agent builders you train on your own content and deploy to the channels you choose. This page ranks one or two of each, and Bold Agent Kit, from their own websites as checked on 11 September 2026, with how each charges and when it is the better choice.

Comment-to-DM automationManychat turns comments, follows and story mentions into DM conversations.
More messaging appsrespond.io adds TikTok, Telegram, LINE, Viber and WeChat to the Meta apps.
Chat and social togetherTidio puts website live chat, Messenger, Instagram and WhatsApp in one inbox.
Agents trained on your contentChatbase and Botpress build AI agents from your data and deploy them to channels.
DMs on eleven platformsBold Agent Kit answers DMs, email, texts, calls and chat from one knowledge base.
From their own sitesEach tool is described from its website as checked on 11 September 2026.

Four reasons people move on from Chatfuel

Most of them are about reach and fit rather than anything going wrong: which platforms, which channels, and how the AI is counted.

01

Customers are on other platforms

Chatfuel's plans list Instagram, Facebook and WhatsApp. For a business whose customers are all there, that covers it. A creator with a TikTok audience, a business in a market where LINE or Viber is the default, or a brand with a Telegram community needs those conversations handled too, ideally by the same tool and from the same answers, rather than in a second app that nobody remembers to open.

02

The website needs answering too

For a store or a clinic, a large share of questions arrive through the chat widget on the website and by email, not only in the DMs, and support may already run on tickets. Buyers who want the website chat, the email and the social DMs answered in one inbox, with one set of answers behind them, look for a customer service platform or an agent that covers all of those channels at once.

03

The AI runs on an allowance

Chatfuel's usage-limits page says AI processing has a fair-use allowance per billing period, and that the assistant stops replying if it is reached, until the limit resets, unless support connects your own OpenAI key. Some buyers would rather know how the AI is counted from the start, whether in credits, conversations or on their own key, and choose the model and provider themselves.

04

The conversation leaves the DM

The customer asks about Saturday on Instagram, gives a phone number, misses the appointment and emails a week later. Buyers who want the same agent to book a real calendar slot in the DM and then follow up by email, text or phone, with one record for the person rather than one per tool, look for something that works across channels, not only across DM platforms.

What to look for in a Chatfuel alternative

Start with where your customers actually message you, then how the tool answers them, then what the bill counts.

01 / Platforms

Which apps, on which plan

List the apps your customers use to reach you, not the ones you post on. Then check each tool's plans for them: some limit how many channels you can connect on the lower tiers, and some put WhatsApp, SMS or email on a higher plan. If most of your enquiries arrive through the website, make sure the chat widget and email sit in the same inbox as the DMs.

02 / Answers

Flows, AI, or both

Comment-to-DM funnels, keyword triggers, giveaways and broadcasts are built with flows, and some tools here specialise in them. Answering an open question, "do you have Saturday?" or "does it come in blue?", is a job for an AI that works from your own material. Decide which carries your sales, whether you need both, and whether the AI can book, look up an order or hand over to a person.

03 / Price

What the bill counts

Every tool here counts something different: active contacts, users and monthly active contacts, billable conversations, message credits, conversations with an AI allowance, or one price for the account with the AI on your own key. Estimate a busy month in that unit, including a launch or a giveaway, before you compare the headline prices.

The best Chatfuel alternatives, ranked

Bold Agent Kit is first. The other five are ordered by fit for a typical Chatfuel customer, a small business or creator selling through Instagram, Messenger and WhatsApp: Manychat first, as the closest match for comment and DM automation, then respond.io for teams working several messaging apps, then Tidio for stores that want website chat and social in one inbox, then the two AI agent builders, Chatbase and Botpress.

We make Bold Agent Kit, which is why it is first on this list. Every other entry is described from its own website, including when it is the better choice.

01 / Best for answering DMs on eleven platforms with one AI agent

Bold Agent Kit

Bold Agent Kit is one AI agent that answers private messages on eleven platforms: Messenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X. Each is connected with your own app credentials, your Meta app, your WhatsApp Business account, your Telegram bot and so on, so the account and the rate limits stay yours, and auto-reply is a separate switch per platform. Replies go out inside each platform's reply window, once per thread, within a daily cap per sender and hourly caps per channel, and every conversation lands in one inbox, where you can take a thread over and hand it back.

It answers from a knowledge base rather than flows: your documents, Q&A pairs, prices, hours and the pages of your site it may link to, so it handles the question as it was asked and says only what that material supports. Then it asks for the next step, offering real open slots from Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments or HubSpot Meetings and booking the one the customer picks, or taking the email address. The same agent answers the website chat, email, texts and calls, reads a connected Shopify, WooCommerce, Wix or Squarespace store before it replies, and merges the handle, email address and phone number belonging to one person into one contact.

It is narrower than Chatfuel in ways worth saying plainly: it does not reply to comments, post content, run comment-to-DM or keyword funnels, or broadcast to DM subscribers, and it has no flow builder. Choose it if the DMs themselves are the work, on more platforms than three, and you want the conversation to carry on by email, text or phone with a booking at the end. It is $25 a month or $200 a year for the whole account, every platform and unlimited agents included, with the model on your own key from any of sixteen providers, billed to you at cost.

Best foranswering DMs on eleven platforms with one AI agent
Pricing$25 a month or $200 a year for the whole account, with a 7-day free trial. Your AI provider bills you at cost.
ChannelsDMs on eleven platforms, plus email, texts, calls and website chat
Eleven DM platformsMessenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X.
Answers, not flowsFrom your documents, Q&A pairs and prices, then a real calendar slot booked.
Beyond the DMEmail, texts, calls and website chat from the same agent and inbox.
DMs only on socialNo comment replies, no posting, no broadcasts and no flow builder.
02 / Best for comment-to-DM funnels on Instagram and TikTok

Manychat

Manychat is the closest match to Chatfuel for social automation, and it is built for creators, marketers and social-first brands. It automates Instagram, WhatsApp, TikTok and Messenger: it replies to comments, DMs and story mentions, auto-DMs the people who comment and captures their email address or phone number, greets new followers, runs giveaways and answers FAQs. Automations come from Quick Automations that walk you through a setup, more than 60 ready-made templates, or a custom Flow Builder, and its AI can build flows for you.

Its Pro plan and above add Manychat AI, which you teach about your business and tone of voice so that it can respond to DMs, answer FAQs, reply to positive comments and guide conversations towards your goals, along with broadcasts on WhatsApp, Telegram and Messenger. Plans are priced by active contacts, the real people you interact with in a month, with an overage fee for each extra contact. The free plan covers 25 active contacts and any two of Instagram, TikTok, Messenger or Telegram; at the time of writing, Essential starts at $14 a month billed annually, Pro at $29 with three channels chosen from a list that adds WhatsApp, SMS and email, and Business and Advanced connect every channel. Essential and Pro have a 14-day free trial.

Choose Manychat if your growth runs through the comments on Instagram or TikTok and you want the flows, the giveaways and the broadcasts that turn followers into leads, with a free plan to start. Check how many channels your plan connects, and estimate your active contacts in a busy month, since that is the number the bill follows. If most of your enquiries are open questions that need answering from your own material, look at how its AI works on the plan you would buy.

Best forcomment-to-DM funnels on Instagram and TikTok
PricingA free plan for 25 active contacts; paid plans by active contacts. At the time of writing, they start at $14 a month billed annually, or $17 month to month.
ChannelsInstagram, TikTok, Messenger, WhatsApp, Telegram, SMS and email, by plan
Comments into DMsAuto-DM commenters, capture an email or phone number, greet new followers.
TikTok and Telegram tooAlongside Instagram, Messenger, WhatsApp, SMS and email.
Channels by planTwo on Free and Essential, three on Pro, all on Business and Advanced.
Priced by active contactsOne person counts once a month; extra contacts are billed as overage.
03 / Best for teams working WhatsApp and several messaging apps

respond.io

respond.io describes itself as an AI-powered customer conversation platform for B2C businesses. It brings customer touchpoints and CRMs together in a team inbox, with AI Agents and native lead management, so a conversation continues when a customer switches channel. Its integrations page lists WhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber and WeChat, SMS through providers such as Twilio, MessageBird and Vonage, email through Gmail, Outlook and IMAP, web chat, and calls through the WhatsApp Business Calling API and VoIP.

Its AI Agents qualify leads, update CRMs, route chats, recommend products and book appointments, escalate to a person when a conversation needs judgement, and can handle voice calls with live transfers to human agents. Workflows automate routine tasks, broadcasts send targeted campaigns and renewal reminders, and built-in analytics report on which ads, agents and channels are working. At the time of writing, its published plans start at $79 a month, $948 a year billed yearly, with users included and more available per user; Monthly Active Contacts are counted from the Growth plan up, AI features draw on a monthly credit allowance with extra credits billed on demand, and there is a 7-day free trial with no credit card needed.

Choose respond.io if several people answer your customers across WhatsApp and other messaging apps, and you need a team inbox with workflows, lead management and broadcasts, especially if you sell through click-to-chat ads or in markets where Telegram, LINE, Viber or WeChat matter. It is priced for teams, by users and by monthly active contacts, so it fits a business with a team to put in it more naturally than a solo creator.

Best forteams working WhatsApp and several messaging apps
PricingPlans with users included, and Monthly Active Contacts counted from Growth up. At the time of writing, published plans start at $79 a month ($948 a year billed yearly).
ChannelsWhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber, WeChat, SMS, email, web chat and calls
Many messaging appsWhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber and WeChat, plus SMS, email and web chat.
Built for teamsA team inbox, workflows and lead management, with users included by plan.
AI Agents on creditsThey qualify, route, update the CRM and book, with extra credits billed on demand.
Broadcasts and callsTargeted broadcasts, and WhatsApp and VoIP calls in the same workspace.
04 / Best for online stores that want website chat and social DMs in one inbox

Tidio

Tidio is a customer service platform that combines live chat, a help desk with ticketing, the Lyro AI Agent and Flows, its proactive automations. Messenger, Instagram, WhatsApp and email come into the same place as the chat widget on your website, so a store answers the DM and the website question side by side, and it connects with more than 120 tools, including Shopify, HubSpot, WordPress, Mailchimp, Zendesk and Zapier. Lyro builds its knowledge base from your support content and hands a conversation to a person under the rules you set.

Its plans are measured in conversations. A billable conversation is one that includes a message from a human agent, and Lyro AI conversations are a separate allowance, counted once per conversation however many replies it takes. The free plan includes 50 billable conversations and 50 Lyro conversations as a one-off; at the time of writing, Starter is $24.17 a month with 100 billable conversations and Growth starts at $49.17, with two months free on annual billing. The Lyro AI Agent add-on starts at $32.50 a month for 50 conversations, and Flows starts at $24.17 a month for 2,000 visitors reached. There is also a 7-day free trial with no credit card required.

Choose Tidio if the website is where most of your questions arrive and the social DMs are the second front, especially for an online store on Shopify or WordPress, or if your support team works in tickets. Tidio presents itself as a customer service platform, so a creator whose sales start in the Instagram comments may find Manychat closer to what Chatfuel does.

Best foronline stores that want website chat and social DMs in one inbox
PricingA free plan; paid plans by billable conversations, with the Lyro AI Agent and Flows as add-ons. At the time of writing, Starter is $24.17 a month.
ChannelsWebsite live chat, email, Messenger, Instagram and WhatsApp
Chat, help desk and AILive chat, tickets, the Lyro AI Agent and Flows in one platform.
Social in the same inboxMessenger, Instagram and WhatsApp alongside email and the chat widget.
A free plan50 billable conversations, and 50 Lyro conversations as a one-off.
Counted in conversationsPlans by billable conversations; Lyro and Flows have allowances of their own.
05 / Best for an AI agent trained on your content, on chat and social

Chatbase

Chatbase is a platform for building AI agents for customer experience that work across chat, email and voice. You connect your data sources, define the agent's role and set guardrails, without code, then deploy it to your website chat, WhatsApp, Instagram, Messenger, Slack, Zendesk or email. Its site describes support agents, sales agents that guide conversations towards revenue, and product guidance agents, and its documentation lists actions such as order lookups and integrations with Shopify, Stripe, Calendly, Cal.com, HubSpot, Salesforce and Zapier.

It is priced in message credits. At the time of writing, the free plan includes 50 message credits a month, one agent and one member, with agents deleted after 14 days of inactivity on that plan; Hobby is $40 a month, or $32 billed yearly, with 700 credits; Standard, at $150, has 4,000 credits and adds a help desk, voice, telephony, outbound campaigns and API access; and Pro, at $500, has 15,000. Its FAQ explains that each response uses between one and six credits depending on the model, and extra agents are $25 an agent a month, with auto-recharge at $40 per 1,000 credits.

Choose Chatbase if what you want from Chatfuel is the AI rather than the flows: one agent that answers open questions from your own documents on the website first, and on WhatsApp, Instagram and Messenger as well. Its site describes agents for customer experience, so if comment funnels on Instagram are your engine, a social automation tool will fit better. Pick the model with its credit cost in mind.

Best foran AI agent trained on your content, on chat and social
PricingA free plan with 50 message credits a month; paid plans by message credits. At the time of writing, Hobby is $40 a month, or $32 billed yearly.
ChannelsWebsite chat, WhatsApp, Instagram, Messenger, Slack and email; voice on Standard and above
Trained on your contentConnect data sources, set the role and guardrails, deploy without code.
Chat and social channelsWebsite chat, WhatsApp, Instagram, Messenger, Slack and email.
A free plan50 message credits a month, one agent and one member.
Priced in message creditsOne to six credits per response by model; extra agents $25 a month each.
06 / Best for custom AI agents that take actions, built by a team

Botpress

Botpress describes itself as an AI-native customer support platform, for teams that want to build the agent themselves. You design agents in Botpress Viber, a natural-language builder, or Botpress Studio, a visual builder, with knowledge bases, tables and escalation rules, and they can take actions such as issuing refunds, updating accounts, correcting orders and running multi-step workflows. It works on top of an existing help desk such as Intercom or Zendesk, or as a standalone one through Botpress Desk, and it deploys to web chat and WhatsApp, with integrations on its Hub for Messenger and Facebook, Instagram, Telegram and Slack.

Pricing is by conversation, defined as any exchange with at least two messages from the end user in a month, with three minutes of a voice call counting as one. At the time of writing, the free plan includes 100 conversations, three seats and three AI agents; Plus is $150 a month billed annually for 250 conversations, $25 of AI usage, unlimited AI agents and a white-label web chat; and Team is $750 a month billed annually for 1,500 conversations, $150 of AI usage and unlimited seats. Past the quota, packs of 100 conversations are added automatically, and further AI spend is bought in credit grants that it says are sold at cost. Its site says there is no per-seat cost.

Choose Botpress if you have someone to build and maintain the agent, and you want it to act inside other systems as well as answer, whether that is a support team on Zendesk or a business that wants its own help desk. Its site is aimed at customer support rather than Instagram growth, so a creator looking for comment funnels and broadcasts will find Manychat closer to Chatfuel.

Best forcustom AI agents that take actions, built by a team
PricingA free plan with 100 conversations; paid plans by conversations, with AI usage included up to a set amount. At the time of writing, Plus is $150 a month billed annually.
ChannelsWeb chat and WhatsApp, with Messenger, Instagram, Telegram and Slack integrations
Agents that take actionsRefunds, account updates and multi-step workflows, with escalation rules.
Two ways to buildA natural-language builder and a visual studio, with knowledge bases and tables.
A free plan100 conversations, three seats and three AI agents.
Counted in conversationsPacks added automatically past the quota; AI usage included up to a set amount.

Chatfuel alternatives at a glance

The six picks side by side, with who each one suits, the channels it covers and the unit its plans are counted in, as each tool's own website described it on the review date.

ToolBest forChannelsHow it charges
Bold Agent Kitanswering DMs on eleven platforms with one AI agentDMs on eleven platforms, plus email, texts, calls and website chat$25 a month or $200 a year for the whole account, with a 7-day free trial. Your AI provider bills you at cost.
Manychatcomment-to-DM funnels on Instagram and TikTokInstagram, TikTok, Messenger, WhatsApp, Telegram, SMS and email, by planA free plan for 25 active contacts; paid plans by active contacts. At the time of writing, they start at $14 a month billed annually, or $17 month to month.
respond.ioteams working WhatsApp and several messaging appsWhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber, WeChat, SMS, email, web chat and callsPlans with users included, and Monthly Active Contacts counted from Growth up. At the time of writing, published plans start at $79 a month ($948 a year billed yearly).
Tidioonline stores that want website chat and social DMs in one inboxWebsite live chat, email, Messenger, Instagram and WhatsAppA free plan; paid plans by billable conversations, with the Lyro AI Agent and Flows as add-ons. At the time of writing, Starter is $24.17 a month.
Chatbasean AI agent trained on your content, on chat and socialWebsite chat, WhatsApp, Instagram, Messenger, Slack and email; voice on Standard and aboveA free plan with 50 message credits a month; paid plans by message credits. At the time of writing, Hobby is $40 a month, or $32 billed yearly.
Botpresscustom AI agents that take actions, built by a teamWeb chat and WhatsApp, with Messenger, Instagram, Telegram and Slack integrationsA free plan with 100 conversations; paid plans by conversations, with AI usage included up to a set amount. At the time of writing, Plus is $150 a month billed annually.

The unit of price is where these tools differ most. Chatfuel publishes a free plan and an AI PRO plan with a fair-use AI allowance. Manychat counts active contacts, respond.io counts users and monthly active contacts, Tidio counts billable conversations with Lyro and Flows allowances on top, Chatbase counts message credits, Botpress counts conversations with an AI allowance, and Bold Agent Kit charges once for the account with the AI on your own key. Estimate a busy month in each unit before you compare.

We checked each tool’s public website on 11 September 2026 for this page. Plans and features change, so check each vendor’s own site for the current detail. Product names are trademarks of their owners, and Bold Agent Kit is not affiliated with or endorsed by any of them.

Which Chatfuel alternative fits which buyer

If your sales start in the Instagram or TikTok comments, choose Manychat. It is the closest to what Chatfuel does on social, with comment-to-DM funnels, follower greetings, giveaways and broadcasts, AI on its Pro plan and above, and a free plan to start. If a team of people answers WhatsApp and other messaging apps all day, choose respond.io, which is built around a team inbox, workflows and AI Agents across a long list of apps, from TikTok to LINE and WeChat.

If your website carries most of your questions and social is the second front, Tidio puts live chat, email and the Meta DMs in one inbox with a help desk and the Lyro AI Agent. If you want an AI trained on your own content more than you want flows, Chatbase deploys one to your site and the Meta apps without code, and Botpress suits a team that wants to build an agent that acts inside other systems.

If the DMs themselves are the work, on more platforms than Instagram, Facebook and WhatsApp, and you want the conversation to end in a booking or carry on by email, text or phone, Bold Agent Kit is built for that. One agent answers DMs on eleven platforms from your own material, books real calendar slots, and works email, texts, calls and website chat from the same inbox, for $25 a month for the account on your own AI key. It does not reply to comments or broadcast, so pair it with a social automation tool if your funnel needs those.

Powered by your own keys

Each agent uses a model on your own API key, in the same way it sends from your own mailbox and your own phone number. Sixteen providers are supported: OpenAI, Anthropic, Gemini, xAI and Mistral; DeepSeek, GLM, Kimi, Qwen and MiniMax; Groq, Together, Fireworks and OpenRouter; and Ollama or any other OpenAI-compatible endpoint you host yourself.

Bring your own credentials and you own the whole stack: your model provider, your mailboxes, your carrier, your CRM. We charge for the software and nothing else — no token markup, no metering, no credit packs — so your provider bills you direct at their rates, usually a few dollars a month per agent.

Your key, sixteen providersOpenAI, Anthropic, Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter and more.
Or a model you hostOllama, vLLM, or any other OpenAI-compatible endpoint of your own.
The fast model on callsIt switches automatically, because a phone call cannot wait for a sentence.
No metering from usNo markup, no credit packs, no per-message billing. A busy month costs no more.
Keys stored encryptedYour credentials are yours; we never send them anywhere but your provider.

Sixteen model providers, on your own key

  • OpenAI
  • Anthropic
  • Gemini
  • xAI
  • Mistral
  • DeepSeek
  • GLM
  • Kimi
  • Qwen
  • MiniMax
  • Groq
  • Together
  • Fireworks
  • OpenRouter
  • Ollama
  • Any OpenAI API

One plan. Everything in it. Monthly or yearly.

No seat tiers, no credit packs, no per-agent or per-channel pricing, and nothing held back behind an enterprise call.

Agents
How manyUnlimited — one per business, brand or job
Shared brainThe same identity, instructions and knowledge on every channel
Knowledge baseDocuments, Q&A pairs, data points and pages of your own site
IsolationOne agent's content is never used to reply for another
Client seatsInvite a client into one agent, with their own login
Channels
EmailAs many mailboxes per agent as you connect, rotated by campaigns
Text messagesNine providers — Twilio, Telnyx, SimpleTexting, Plivo, Vonage, Sinch, Bandwidth, MessageBird, ClickSend
Phone callsAnswering and dialling, with recordings and transcripts
TranscriptionGoogle, or Deepgram nova-3 on your own key
VoicesGoogle, Amazon Polly and ElevenLabs, or your own ElevenLabs / Fish Audio account
Voice cloningRecord a voice in the browser and clone it on your ElevenLabs or Fish Audio key
Website chatA widget on your site with your colour, image and greeting
Social DMsMessenger, Instagram, WhatsApp, Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit, X
Inbox
One listEvery channel's conversations together, newest first, tagged by channel
FiltersBy channel, by mailbox or number, or by agent
TakeoverReply yourself and the agent stands down on that thread
Hand backReturn the thread to the agent when you are done
Campaigns
Multichannel sequencesEmail, text and call steps in one campaign, each with its own timing
Send conditionsSend a step only if they opened, did not open, clicked or did not click
ScheduleThe days, hours and time zone anything may be sent
Stop rulesA reply, a booking or an opt-out on any channel ends the sequence
PacingPer-mailbox and per-number hourly limits, pausable and resumable
Review before startThe full plan is shown; a campaign sends nothing until you start it
TemplatesEmail, text and call scripts, saved once and reused
Analytics
FunnelReached, replied, visited, converted, plus value won and time to convert
By channelWhere each person started, and the channel they converted on
PagesWhich pages known people read, and how many of them converted
JourneysOne row per person: every message, visit, call and booking in order
GoalsA page rule or a manual "won", each with a dollar value
TriggersA known person returns to a page — notify you, or send a follow-up
Open and click trackingRecorded per campaign and added to that person's history
Integrations
CalendarsGoogle, Microsoft 365, Calendly, Cal.com, Acuity, Zoho, Square, HubSpot Meetings
CRMs and commerceHubSpot, GoHighLevel, Housecall Pro, ServiceTitan, Jobber, Stripe, Shopify, WooCommerce, Wix, Squarespace
BookingReal open slots offered, and only an offered slot can be booked
CRM importImport a segment of customers into a contact list
Deliverability and compliance
Mailbox warm-upRamped sending across the network, with spam rescue and replies
Health scoreSPF, DKIM, DMARC, bounce rate and inbox placement, with reasons
Auto-restA failing address is removed from rotation automatically
UnsubscribesOne click, honoured automatically, including on queued mail
Reply limitsOne reply per thread, per-sender daily and per-channel hourly caps
FilteringBounces, out-of-office and no-reply addresses ignored
List building
Contact extractionEmails, phone numbers and social profiles, on any site. Unlimited.
Deep scanFollows the pages of a domain most likely to carry contact details
Domain queueLoad a CSV of sites and work through them one at a time
Contacts and listsUnlimited, by email or phone, with CSV import and export
AI
Your own keySixteen providers, including any OpenAI-compatible endpoint you host
What we charge for AINothing — no markup, no metering, no credit packs
On callsUses your provider's fastest model automatically
Account
PlatformsChrome side panel and web dashboard on one login
Members' forumSix boards, visible only once you are signed in
Referral program$50 a year per referral ($5 a month), recurring for the life of the account
Supportsupport@boldagents.co
$25/ month
$200/ year

Billed monthly. No add-ons, no seat tiers. Cancel anytime.

$16.67 a month, billed once a year. No add-ons, no seat tiers. Cancel anytime.

Start 7-day free trial Start 7-day free trial

Before you switch

What is the best Chatfuel alternative?

It depends on where your customers message you. For comment-to-DM funnels, follower greetings and broadcasts on Instagram and TikTok, Manychat is the closest match, with a free plan. For a team answering WhatsApp and other messaging apps, respond.io is built around a shared team inbox and workflows. For a store whose questions arrive on the website as well as in the DMs, Tidio combines live chat, a help desk and social. For an AI trained on your own content, look at Chatbase or Botpress. For one agent answering DMs on eleven platforms, plus email, texts and calls, Bold Agent Kit costs $25 a month.

Why do people switch from Chatfuel?

Usually because their needs have grown past the fit. Their customers message on platforms beyond Instagram, Facebook and WhatsApp, such as TikTok, Telegram, LINE or Viber. Their website chat and email need to sit in the same inbox as the DMs. They want to know exactly how the AI is counted, since Chatfuel's usage-limits page describes a fair-use allowance that pauses the assistant until it resets unless support connects your own OpenAI key. Or they want the conversation to end in a real booking and continue by email, text or phone. Each of those points to a different tool here.

How is Bold Agent Kit different from Chatfuel?

Chatfuel automates Instagram, Facebook and WhatsApp with flows, comment auto-replies and broadcasts, and adds an AI knowledge base on its AI PRO plan. Bold Agent Kit is one AI agent that answers private messages on eleven platforms from your own material, inside each reply window, books real calendar slots, and works email, texts, calls and website chat from the same inbox. It does not reply to comments, broadcast or offer a flow builder, and it runs on your own AI key for $25 a month. The full side-by-side is on our Bold Agent Kit vs Chatfuel comparison page.

How do I move my automations from Chatfuel to another tool?

Expect to rebuild rather than import. Write down what each flow says and decide where it belongs: comment funnels and broadcasts go into a tool that offers them, and the answers to open questions become a knowledge base of Q&A pairs, prices and documents. Connect each platform to the new tool, starting with the one where most messages arrive, and turn the Chatfuel automation off on that account first, so two tools are not replying to the same customer. Read the first day's conversations, sharpen any answer that needs it, then move the next platform across.

Is there a free Chatfuel alternative?

Yes, several publish free plans. Manychat's free plan covers 25 active contacts and two of Instagram, TikTok, Messenger or Telegram, with up to four active automations. Tidio's free plan includes 50 billable conversations and 50 Lyro AI conversations as a one-off. Chatbase's free plan has 50 message credits a month and one agent, and Botpress's free plan has 100 conversations and three AI agents. respond.io offers a 7-day free trial, and Bold Agent Kit has a 7-day free trial, then $25 a month for the account. Check each pricing page, as free tiers change.

Which Chatfuel alternatives cover platforms beyond Instagram, Facebook and WhatsApp?

Manychat adds TikTok and Telegram on every plan, and SMS and email from Pro. respond.io lists TikTok, Telegram, LINE, Viber and WeChat, plus SMS, email, web chat and calls. Chatbase deploys to Slack and email as well as the Meta apps, and Botpress has Hub integrations for Telegram and Slack. Bold Agent Kit answers DMs on Telegram, LINE, Viber, Slack, Discord, Bluesky, Reddit and X alongside Messenger, Instagram and WhatsApp, and the same agent works email, texts, calls and website chat. TikTok and LinkedIn are not among its platforms.

Can an AI agent book appointments from Instagram DMs?

Some can. respond.io says its AI Agents can book appointments, and Chatbase lists Calendly and Cal.com among its integrations. Bold Agent Kit's agent is given your real open slots from Google Calendar, Microsoft 365, Calendly, Cal.com, Acuity, Zoho Bookings, Square Appointments or HubSpot Meetings, offers a few in the DM, and writes the one the customer picks into your calendar, confirming it in the same thread. It can only book a slot it actually offered, so it cannot double-book you. For a store, it asks for the email address instead and links to the product page you allowed.

Do I still need a comment automation tool if I use an AI agent for DMs?

If your Instagram or TikTok growth runs through comments, keyword triggers and giveaways, yes, or a tool that does both. Manychat and Chatfuel both automate comment replies; Bold Agent Kit answers private messages only and does not reply to comments. Many businesses do not need comment automation at all, because their customers message directly, from a link in the bio, an ad or the website. If that is you, an agent that answers every DM from your own material, inside the reply window, and books the appointment covers the part of social media that makes the sale.

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The best alternatives to the other tools people shortlist for the same jobs.

Answer the next DM, whichever app it arrives on.

Connect one platform with your own credentials, load the knowledge base and switch auto-reply on. Add the other ten when you are ready. Seven days free, then $25 a month for the account.

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